Global Import Operations Specialist — Hybrid & Growth

Priority Worldwide Pty Ltd; Hanover (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hybrid work options

Paid time off

Retirement plan

Life insurance

Mental health resources

Identity theft protection

Job summary

Priority Worldwide is seeking an Import Operations Agent in Hanover, MD or Los Angeles, CA to support international shipments from start to finish. You will process imports, handle customs entries, coordinate with overseas partners, and maintain timely updates for customers while aligning with Customs, Bonded Warehouse, and CTPAT requirements.

This fast-paced role requires strong communication, problem-solving, and a proactive approach to daily operations.

Qualifications

• Minimum 1 year of experience in freight forwarding imports.
• Strong understanding of customs regulations, tariffs, and classifications.
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Process import shipments and customs entries accurately and efficiently.
• Handle international shipments from start to finish (A–Z).
• Coordinate with overseas partners and clients to ensure on-time, compliant deliveries.
• Maintain daily communication and updates for internal teams and customers.
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements.
• Prepare quotes, manage documentation, and maintain strong vendor relationships.
• Manage high volumes of emails and phone calls with professionalism and urgency.
• Deliver strong customer service and contribute to a positive team culture.
• Ensure accurate and timely shipment documentation and updates.
• Monitor shipments and proactively resolve transit issues.

Skills

Freight forwarding

Communication

Problem solving

Detail oriented

Teamwork

Customer service

Tools

CargoWise

Excel

Microsoft Teams

Microsoft Office

Job description

Priority Worldwide is seeking an Import Operations Agent in Hanover, MD or Los Angeles, CA to support international shipments from start to finish. You will process imports, handle customs entries, coordinate with overseas partners, and maintain timely updates for customers while aligning with Customs, Bonded Warehouse, and CTPAT requirements.

This fast-paced role requires strong communication, problem-solving, and a proactive approach to daily operations.