Import Agent

Priority Worldwide Pty Ltd; Hanover (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hybrid work options

Paid time off

Retirement plan

Life insurance

Mental health resources

Identity theft protection

Job summary

Priority Worldwide is seeking an Import Operations Agent in Hanover, MD or Los Angeles, CA to support international shipments from start to finish. You will process imports, handle customs entries, coordinate with overseas partners, and maintain timely updates for customers while aligning with Customs, Bonded Warehouse, and CTPAT requirements.

This fast-paced role requires strong communication, problem-solving, and a proactive approach to daily operations.

Qualifications

• Minimum 1 year of experience in freight forwarding imports.
• Strong understanding of customs regulations, tariffs, and classifications.
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Process import shipments and customs entries accurately and efficiently.
• Handle international shipments from start to finish (A–Z).
• Coordinate with overseas partners and clients to ensure on-time, compliant deliveries.
• Maintain daily communication and updates for internal teams and customers.
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements.
• Prepare quotes, manage documentation, and maintain strong vendor relationships.
• Manage high volumes of emails and phone calls with professionalism and urgency.
• Deliver strong customer service and contribute to a positive team culture.
• Ensure accurate and timely shipment documentation and updates.
• Monitor shipments and proactively resolve transit issues.

Skills

Freight forwarding

Communication

Problem solving

Detail oriented

Teamwork

Customer service

Tools

CargoWise

Excel

Microsoft Teams

Microsoft Office

Job description

Import Operations Agent

Location: Hanover, MD or Los Angeles, CA

Grow Your Career with a Global Leader
At Priority Worldwide, we don’t just move freight — we move people forward. We’re a global freight forwarder with 17 offices across the globe, built on innovation, collaboration, and a commitment to growing our people.

We are currently looking for an Import Operations Agent to join our growing team. This role is ideal for someone with freight forwarding experience who is looking to continue building their career in international logistics within a fast-paced and collaborative environment.

What You’ll Do

• Process import shipments and customs entries accurately and efficiently
• Handle international shipments from start to finish (A–Z)
• Coordinate with overseas partners and clients to ensure on-time, compliant deliveries
• Maintain daily communication and updates for internal teams and customers
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements
• Prepare quotes, manage documentation, and maintain strong vendor relationships
• Manage high volumes of emails and phone calls with professionalism and urgency
• Deliver strong customer service and contribute to a positive team culture
• Ensure accurate and timely shipment documentation and updates
• Monitor shipments and proactively resolve transit issues

What We’re Looking For

• Minimum 1 year of experience in freight forwarding imports
• Strong understanding of customs regulations, tariffs, and classifications
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams
• Excellent communication, organization, and problem-solving skills
• A desire to learn, grow, and take on new challenges
• Strong computer skills and comfort working with digital systems, email-based workflows, and AI-assisted tools to improve efficiency and support daily operations
• Ability to manage high-volume communication (emails and phone calls) with professionalism and urgency
• Strong customer service skills with a solutions-focused mindset
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Team-oriented mindset with a proactive approach
• Must be authorized to work in the United States; visa sponsorship and relocation assistance are not available for this role
• Must be able to work on-site in either Hanover, MD (Baltimore area) or Los Angeles, CA

Compensation & Benefits

• Salary: $50,000–$65,000 annually (based on experience)
• Comprehensive Benefits Package: Medical, Dental, Vision
• Paid Time Off: 2 weeks PTO + 5 Personal Days + 3 volunteer days
• Hybrid Flexibility: 5 work-from-home days per month
• 529E College Savings Program & Retirement Plan
• $20,000 Term Life Insurance
• Mental Health & Identity Theft Protection Plans

Priority Worldwide is an equal opportunity employee committed to merit-based hiring, diversity, and creating a fair, inclusive workplace where every employee can thrive.

Take the next step in your career — and make an impact worldwide.

Salary Description

$50,000–$65,000 annually (based on experience)