Import Agent

Priority Worldwide Services; Hanover (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hybrid flexibility: 5 work-from-home/​

PTO & personal days

529 College Savings Program

Retirement plan

Term Life Insurance

Mental Health protection

Job summary

Priority Worldwide is seeking an Import Operations Agent to join our team in Hanover, MD or Los Angeles, CA. You will process import shipments and manage international shipments from A to Z, coordinating with overseas partners and clients to ensure on-time, compliant deliveries.

Ideal candidates have at least 1 year in freight forwarding imports, strong knowledge of customs regulations, tariffs, and classifications, and proficiency in CargoWise, Microsoft Office, and Teams.

Qualifications

• Minimum 1 year of experience in freight forwarding imports.
• Strong understanding of customs regulations, tariffs, and classifications.
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams.
• Excellent communication, organization, and problem-solving skills.
• Desire to learn, grow, and take on new challenges.
• Comfort with digital systems, email workflows, and AI-assisted tools.
• Ability to manage high-volume communication with professionalism and urgency.
• Strong customer service and attention to detail in a fast-paced setting.
• On-site work in Hanover, MD or Los Angeles, CA; US work authorization required.

Responsibilities

• Process import shipments and customs entries accurately.
• Handle international shipments from start to finish (A-Z).
• Coordinate with overseas partners and clients for on-time deliveries.
• Maintain daily communication and updates for internal teams and customers.
• Support compliance with Customs, Bonded Warehouse, and CTPAT.
• Prepare quotes, manage documentation, and maintain vendor relationships.
• Manage high volumes of emails and phone calls with professionalism.
• Deliver strong customer service and contribute to a positive team culture.

Skills

Communication

Organization

Problem-solving

Customer service

Teamwork

Attention to detail

Adaptability

Multi-tasking

Tools

CargoWise

Microsoft Office

Microsoft Teams

Job description

Description

Import Operations Agent
Location: Hanover, MD or Los Angeles, CA

Grow Your Career with a Global Leader

At Priority Worldwide, we don't just move freight — we move people forward. We're a global freight forwarder with 17 offices across the globe, built on innovation, collaboration, and a commitment to growing our people.

We are currently looking for an Import Operations Agent to join our growing team. This role is ideal for someone with freight forwarding experience who is looking to continue building their career in international logistics within a fast-paced and collaborative environment.

Requirements

What You'll Do

• Process import shipments and customs entries accurately and efficiently
• Handle international shipments from start to finish (A-Z)
• Coordinate with overseas partners and clients to ensure on-time, compliant deliveries
• Maintain daily communication and updates for internal teams and customers
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements
• Prepare quotes, manage documentation, and maintain strong vendor relationships
• Manage high volumes of emails and phone calls with professionalism and urgency
• Deliver strong customer service and contribute to a positive team culture
• Ensure accurate and timely shipment documentation and updates
• Monitor shipments and proactively resolve transit issues

What We're Looking For

• Minimum 1 year of experience in freight forwarding imports
• Strong understanding of customs regulations, tariffs, and classifications
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams
• Excellent communication, organization, and problem-solving skills
• A desire to learn, grow, and take on new challenges
• Strong computer skills and comfort working with digital systems, email-based workflows, and AI-assisted tools to improve efficiency and support daily operations
• Ability to manage high-volume communication (emails and phone calls) with professionalism and urgency
• Strong customer service skills with a solutions-focused mindset
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Team-oriented mindset with a proactive approach
• Must be authorized to work in the United States; visa sponsorship and relocation assistance are not available for this role
• Must be able to work on-site in either Hanover, MD (Baltimore area) or Los Angeles, CA

Compensation & Benefits:

• Salary: $50,000-$65,000 annually (based on experience)
• Comprehensive Benefits Package: Medical, Dental, Vision
• Paid Time Off: 2 weeks PTO + 5 Personal Days + 3 volunteer days
• Hybrid Flexibility: 5 work-from-home days per month
• 529E College Savings Program & Retirement Plan
• $20,000 Term Life Insurance
• Mental Health & Identity Theft Protection Plans

Join a Company That Invests in You

Priority Worldwide is an equal opportunity employr committed to merit-based hiring, diversity, and creating a fair, inclusive workplace where every employee can thrive.

Take the next step in your career — and make an impact worldwide.