Global Import/Export Customer Care Specialist

The Inland Group of Companies; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental and life insurance

401(k) retirement plan

Employee Assistance Program

Employee discounts

Flexible schedule

On‑the‑job training

Job summary

The Inland Group of Companies in Charlotte, NC is looking for a Customer Service Agent: Import/Export to manage international shipments and documentation. This role involves coordinating with customs, preparing necessary documents, and ensuring compliance with regulations.

Candidates must possess proficiency in English, attention to detail, and experience in managing complex paperwork. The position offers a challenging work environment with opportunities for advancement and a comprehensive benefits package.

Qualifications

• Strong interpersonal and customer care skills.
• Dynamic individual eager to progress.
• Ability to manage complex paperwork accurately.

Responsibilities

• Prepare and manage all import/export documentation.
• Coordinate with suppliers and customers for shipments.
• Monitor the movement of cargo throughout the shipping process.
• Ensure compliance with import/export regulations.
• Resolve customer issues related to shipment processes.

Skills

English proficiency

Attention to detail

Communication skills

Customer service focus

Multitasking ability

Knowledge of import/export regulations

Education

GED

Tools

Microsoft Office

ASM/GEMS

Job description

The Inland Group of Companies in Charlotte, NC is looking for a Customer Service Agent: Import/Export to manage international shipments and documentation. This role involves coordinating with customs, preparing necessary documents, and ensuring compliance with regulations.

Candidates must possess proficiency in English, attention to detail, and experience in managing complex paperwork. The position offers a challenging work environment with opportunities for advancement and a comprehensive benefits package.