Global Immigration Analyst - Client-Focused & Data-Driven

Fragomen; Detroit (MI); In loco; USD 52.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO days + holidays

Medical/Dental/Vision benefits

401K with company match

FSA & HSA plans

Descrizione del lavoro

Fragomen is seeking a Business Immigration Analyst in Detroit to support client matters with accuracy and efficiency. You will gain training and growth opportunities while working in a dynamic immigration-focused environment.

Responsibilities include preparing and filing petitions, communicating case status with clients, meeting deadlines under SLAs, and compiling data for reports. A customer-service mindset and strong communication are essential.

Competenze

• Bachelor’s/Associate degree or Paralegal certification or equivalent experience.
• Client-facing or customer service experience in a fast-paced environment.
• Excellent written and verbal communication skills and attention to detail.
• Ability to prioritize, meet deadlines and escalate issues appropriately.
• Experience with case management or immigration processes is a plus.

Mansioni

• Learn about various immigration matters and build knowledge of firm processes and client workflows.
• Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, review, drafting, and filing.
• Communicate with foreign nationals and client contacts regarding case status and inquiries under supervisor guidance.
• Meet SLAs and regularly update case progress, status, and escalations to supervisor.
• Compile and summarize data in case management systems for reporting to clients and teams.
• Contribute to team and individual productivity goals and demonstrate flexibility.

Conoscenze

Customer service

Attention to detail

Communication skills

Time management

Formazione

Bachelor’s/Associate degree or Paralegal certification

Strumenti

MS Word

Excel

Descrizione del lavoro

Fragomen is seeking a Business Immigration Analyst in Detroit to support client matters with accuracy and efficiency. You will gain training and growth opportunities while working in a dynamic immigration-focused environment.

Responsibilities include preparing and filing petitions, communicating case status with clients, meeting deadlines under SLAs, and compiling data for reports. A customer-service mindset and strong communication are essential.