Hybrid Data Analyst: Immigration Reporting & Insights

Fragomen; New York (NY); On-site; USD 78,000 - 94,000; Full time

Job summary

Fragomen in the United States seeks a Data Analyst to manage client-facing reports, ensuring data quality and timely delivery with local US and global case teams. You will gather requirements, translate them into technical specifications, support attorneys and clients with immigration petition data, and drive process improvements through dashboards and forecast models.

Join a collaborative team that relies on precise data, strong communication, and proactive problem solving to meet client SLAs

Qualifications

• BS or BA degree required.
• 1–2 years of experience in business analysis or data analytics.
• At least 1 year of reporting support using SAP Business Objects/Web Intelligence (WEBI).
• Tableau or other data visualization tools are a plus.
• Basic understanding of web-based data driven technologies.
• Expertise in Microsoft Excel.
• Strong verbal and written communication skills.
• Strong data analysis and troubleshooting abilities.
• Ability to multi-task in a fast-paced environment with tight deadlines.
• Strong customer service skills to internal and external clients.
• Excellent attention to detail.
• Experience handling multiple deliverables efficiently.
• Strong organization skills.
• Critical thinking and problem-solving abilities.
• Basic understanding of business immigration law preferred.

Responsibilities

• Manage catalog of client facing reports to ensure data quality and timely delivery, with US and global case teams as needed.
• Participate in monthly and adhoc external client technology meetings to provide reporting and data quality updates.
• Monitor and coordinate handling of new and pending reporting requests to satisfy requirements and delivery timelines.
• Identify modifications to current reports to accommodate data from the firm’s case management application.
• Provide reporting support to attorneys, paralegals and clients relating to immigration petitions and applications and related financial data.
• Gather and analyze business requirements from legal teams and clients.
• Formulate technical specifications for new reports based on business requirements.
• Communicate regularly with team supervisors regarding reporting requirements and data integrity questions.
• Verify specialized and / or new reports for accuracy.
• Serve as a reporting case analyst ensuring all cases move in a timely manner in accordance with process and client SLAs.
• Create and update process guides to improve report monitoring.
• Analyze layered reports including start date/EAD/Document and direct team accordingly.
• Build forecast models to anticipate team and client growth.
• Analyze data points to identify bottlenecks and advise on innovative solutions.
• Manage internal Data Quality Scorecard for US and global case teams, including requirements gathering, data mapping and adherence to client data standards.

Skills

Strong communication skills

Strong data analysis

Attention to detail

Multi-tasking

Customer service

Critical thinking

Problem-solving

Education

BS or BA degree

Tools

SAP Business Objects/Web Intelligence

Tableau

Microsoft Excel

Job description

Fragomen in the United States seeks a Data Analyst to manage client-facing reports, ensuring data quality and timely delivery with local US and global case teams. You will gather requirements, translate them into technical specifications, support attorneys and clients with immigration petition data, and drive process improvements through dashboards and forecast models.

Join a collaborative team that relies on precise data, strong communication, and proactive problem solving to meet client SLAs