Global Hyperscale Accounts Program Manager

Convergint; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint is seeking a full-time Program Manager to set up and manage programs for global accounts. You will coordinate operations, sales, and delivery teams to drive customer satisfaction, financial performance, and account growth.

You will lead with a focus on governance, lifecycle management, and proactive communications, while mentoring others and expanding service offerings globally.

Qualifications

• Bachelor’s degree in Engineering or related field required or equivalent experience.
• PMI or equivalent certifications desirable.

Responsibilities

• Acts as a single point of coordination on accounts, providing regular and proactive communications.
• Builds relationships with key stakeholders and aligns internal teams.
• Deploys standard processes to drive internal efficiencies across locations, regions, and countries.
• Oversees operational aspects of enterprise engagements and ensures governance.
• Drives customer satisfaction and financial performance while supporting account growth.
• Delivers business reviews and coordinates resources to maximize system uptime and lifecycle management.
• Mentors and develops colleagues; may manage direct reports.

Skills

Organizational skills

Industry knowledge

MS Office

Smartsheet

Verbal & written comms

Financial acumen

Conflict management

Contract negotiation

Team leadership

Strategic thinking

Compliance & risk awareness

Mentoring & coaching

Education

Bachelor’s degree in Engineering or related field

Tools

PMI certifications

Job description

Convergint is seeking a full-time Program Manager to set up and manage programs for global accounts. You will coordinate operations, sales, and delivery teams to drive customer satisfaction, financial performance, and account growth.

You will lead with a focus on governance, lifecycle management, and proactive communications, while mentoring others and expanding service offerings globally.