Business Support & Strategic Projects Director

Deutsche Post; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

DHL is seeking a Business Support & Strategic Projects Director to drive HR process optimization across the globe. The role leads large-scale transformation programs, defines scope, timelines and benefits, and partners with regional HR teams to standardize practices.

You will manage complex, cross-functional initiatives, deliver process improvements, and coordinate transitions with outsourcing providers. Prince II or ITIL certifications are highly valued.

Qualifications

• Demonstrated ability to lead teams and work cross functionally.
• Solid Project/Program Management experience leading large-scale projects.
• Good general business and operational management experience.
• Solid record of delivering results and improvements across HR processes.
• Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems).
• Prince II / ITIL certification or equivalent work experience.

Responsibilities

• Engage with HR stakeholders across regions and the BPO peer group.
• Provide guidance on process-related topics of medium to high complexity.
• Translate customer requirements into practical, scalable solutions.
• Align proposed process changes with regional and country HR representatives.
• Collaborate with DHL HR Centres of Excellence (CoE).
• Lead HR transformation projects and system rollouts.
• Define and document project scope, objectives, and requirements.
• Ensure delivery of projects on time, within scope and quality standards.
• Coordinate global transitions and deployment of new services.
• Develop outsourcing plans and business cases (BCA).
• Consult on transitions to outsourcing providers.
• Gather and consolidate improvement opportunities from requirements and change requests.

Skills

Leadership

Cross-functional collaboration

Project/Program Management

HR processes

Change management

Stakeholder management

Education

Prince II / ITIL certification

Tools

HR systems

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Business Support & Strategic Projects Director Grade: RCS H Contract Type: Full time -Permanent Travel Remit: Global Travel Required: Less than 50% Location: APAC

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes. At the heart of this, the Business Support & Strategic Projects Director leads the delivery of key initiatives, with accountability for implementing agreed projects, identifying and capturing process improvement opportunities from stakeholders, and assessing change requests.

The role leads projects and initiatives that enhance HR processes, improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement.

If this sounds like a team, you'd like to join … keep reading.

Customer management

• Engage with middle and senior HR stakeholders across regions and the BPO peer group
• Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimisation
• Translate customer requirements into practical, scalable solutions aligned with global standards

Stakeholder management

• Align proposed process changes with affected stakeholders (e.g., regional/country HR representatives)
• Advocate for global process standardisation and influence stakeholders to adopt required changes
• Collaborate with DHL HR Centres of Excellence (CoE)
• Drive engagement from the BPO country/region extensions

Strategic Project Management

• Define and document project scope, objectives, and requirements
• Lead HR transformation projects, including large-scale implementations and system rollouts
• Ensure delivery of projects in line with agreed timelines, scope, and quality standards
• Coordinate global transitions and deployment of new services or enhancements
• Ensure adherence to standard methodologies and global processes
• Contribute to the development and validation of outsourcing plans and business cases (BCA)
• Consulting on managing transitions to outsourcing providers

Process Management

• Gather and consolidate process improvement opportunities from business requirements, change requests, and continuous improvement initiatives
• Support intake and structuring of change requests across the organisation
• Assess cost-benefit and business impact of proposed process improvements
• Prioritise change requests in alignment with strategic objectives
• Provide recommendations on process changes and improvements

What are we looking for from you?

• Demonstrated ability to lead teams and work cross functionally
• Solid Project/Program Management experience leading large-scale projects from preparing and developing to implementing
• Good general business and operational management experience
• Solid record of delivering results and improvements across HR processes
• Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems)
• Prince II / ITIL certification or equivalent work experience

We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.