Global HR Operations Leader — AI-Driven Service Delivery

broadridge; Newark (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

Broadridge in Newark, NJ, seeks a Global HR Operations Leader to shape a technology-first service delivery for HR and Talent Acquisition across 35+ countries. You will lead a matrixed, multi-regional team and drive end-to-end HR lifecycles from pre-hire to offboarding.

The role emphasizes process optimization, automation, AI utilization, and data-driven decisions, with global stakeholders and 20 dispersed associates. Strong leadership in a fast-paced, multinational setting is essential.

Qualifications

• 10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization.
• Experience leading and evolving global HR operations across multiple regions.
• Proven ability to drive process redesign and standardization.
• Experience using HR technology and data to improve operations; hands-on AI experience is desirable.
• Strong knowledge of HR administration, payroll, timekeeping, and audits.

Responsibilities

• Develop, implement and lead a globally integrated, scalable HR/TA service delivery model.
• Drive efficiency through process optimization, standardization and automation to reduce manual work.
• Establish metrics and dashboards to assess service delivery and ROI.
• Analyze data to identify trends, root causes and improvement plans.
• Build relationships with global stakeholders to align priorities and deliverables.
• Manage pre-hire to retire HR processes and maintain documentation.
• Lead a team of ~20 associates across US, London, India and Romania.

Skills

HR Operations

Global leadership

Process optimization

Data analytics

AI in HR

Tools

Workday

ServiceNow

ADP Payroll

Timekeeping systems

Screening Services

Job description

Broadridge in Newark, NJ, seeks a Global HR Operations Leader to shape a technology-first service delivery for HR and Talent Acquisition across 35+ countries. You will lead a matrixed, multi-regional team and drive end-to-end HR lifecycles from pre-hire to offboarding.

The role emphasizes process optimization, automation, AI utilization, and data-driven decisions, with global stakeholders and 20 dispersed associates. Strong leadership in a fast-paced, multinational setting is essential.