Vice President, Global HR Operations

Broadridge Financial Solutions; Newark (NJ); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Bonus eligible

Hybrid onsite work

Job summary

Broadridge Financial Solutions seeks a Global HR Operations Leader to design and operate a scalable service model across North America, EMEA and APAC. You will drive automation, AI utilization, and standardization to reduce manual work and improve HR lifecycle experiences.

You will lead ~20 associates in a matrixed, multilingual environment, partner with stakeholders, manage vendor relationships, and ensure regulatory compliance while delivering high-quality service.

Qualifications

• 10+ years of progressive HR Operations or HR Shared Services in a multinational
• Experience leading geographically dispersed teams in a fast-paced, matrixed environment
• Experience using HR technology and data; AI experience desirable
• Strong knowledge of HR administration, controls, and audits

Responsibilities

• Develop, implement and lead a globally integrated, scalable HR and Talent Acquisition service model
• Drive process optimization, standardization, and automation to reduce manual work
• Establish metrics, dashboards and ROI benchmarks across regions
• Coach and develop a dispersed team across US, Europe and Asia Pacific

Skills

Service delivery

Project management

Change management

Stakeholder influence

Tools

Workday

ServiceNow

ADP Payroll

Timekeeping

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.The Global HR Operations Leader will be responsible for leading and evolving the human resources and talent acquisition operations groups into a “technology first” service delivery function that meets corporate and regional needs. The ideal candidate will have proven experience with driving results through collaboration and influence in a matrixed, multi-regional organization covering 35+ countries across North America, EMEA, and APAC. Responsibilities will include driving the delivery and improvement of HR lifecycle experiences from pre-boarding through offboarding, drive process improvement and standardization, identifying automation opportunities to meaningfully reduce case volume and escalations in Tier 1 and manual work for HR partners and stakeholders. Success in this role requires the ability to set direction amid ambiguity while staying close enough to the work to drive effective execution. **Job Responsibilities:*** Responsible for developing, implementing and leading a globally integrated, scalable service delivery model for the HR and Talent Acquisition service delivery groups supporting a fast-growing associate population in North America, EMEA and APAC.* Drive efficiency and global HR service delivery through process optimization and standardization, identifying automation opportunities and AI utilization to reduce manual work, elimination of redundant or non-value-added work, enhancements to drive self-service capabilities.* Establish, design and implement metrics and dashboards to assess and monitor HR process and service delivery effectiveness, cost per service ROI, and benchmark against industry best practice.* Analyze data to identify trends and issues, identify root causes and develop and execute improvement plans. Focus on quality, response and closure times, accuracy, number of case management handoffs, associate experience, and automation opportunities, etc.* Build relationships with global stakeholders to ensure a strong partnership on shared deliverables, clear and timely communication of important business initiatives, alignment of service delivery, scope and priorities, and general collaboration to ensure enterprise-wide standardization where necessary. Global stakeholders may include India HR Operations leader, Heads of regional HR, Global Talent, HR Business Partners, IT Infrastructure, Procurement, Finance, Security, etc.* General responsibilities of this function includes pre-hire to retire processes; data changes for associates and contingent workers; handling associate inquiries; partnering with stakeholders on execution of HR processes; maintaining current and accurate HR operational process, practice and procedural documentation; assessing case volume to identify trends and solutions to repetitive issues; execution of processes and reporting to keep firm in compliance with labor laws and regulatory requirements; and more.* Lead, develop and advocate for your team of approximately 20 regionally dispersed associates, including 3 direct reports and 17 indirect & matrixed across US, London, India and Romania. Coach, develop and motivate to achieve efficient, accurate, and responsive service delivery, while helping the team to learn and grow.* Support global acquisition activities such as onboarding, day 1 orientation activities, post-acquisition integration, and other requirements as needed.* May perform other duties and partner on special initiatives as needed, including but not limited to Tier 1 system testing, partner on data processing for strategic projects such as acquisitions or organizational changes, etc. **Requirements*** 10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization with operations across approximately 20+ countries including North America, EMEA and APAC* Proven experience leading and evolving global HR operations across multiple regions, including regional service centers, and evolving function into a globally integrated service model that meets both corporate and regional needs.* Broad knowledge of HR administration and controls, including benefits, payroll, timekeeping, year-end performance and rewards processes, HR system-of-record transactions, and audits.* Demonstrated results improving HR service quality, efficiency, and productivity through process redesign, standardization, and continuous improvement.* Experience leading and developing geographically dispersed teams and working effectively in a fast-paced, highly matrixed environment.* Experience using HR technology and data to improve operations; hands-on experience with AI is highly desirable.* Strong system knowledge is a requirement. Workday; ServiceNow; ADP Payroll, Timekeeping and Selection and Screening Services; BDO Payroll highly desirable. Experience with MetLife and Fidelity is desirable.* Experience managing third-party providers and improving vendor performance is a plus.* Hybrid role requires 1-3 days onsite plus occasional travel.**Skills/Competencies*** Ability to design globally consistent processes and governance while accounting for local requirements.* Strong service delivery, project management, and change management capabilities, with the ability to turn strategy into practical execution.* Outstanding problem-solving abilities using a balance between data-driven insights and collaboration to implement solutions.* Ability to influence and align stakeholders to lead change across functions, regions, and organizational levels.* Emotionally intelligent leadership, coaching, and clear written and verbal communication.* Ability to manage competing priorities and tight deadlines without losing attention-to-detail. *Salary range $180,000.00- $200,000.00. Bonus Eligible.**Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.**Please visit**www.broadridgebenefits.com**for more information on our comprehensive benefit offerings*.