Global HR Operations Lead - Onboarding & AI Programs

Crossing Hurdles; United States; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech services company in the United Kingdom is seeking a professional to manage large-scale onboarding and maintain global talent pools for AI operations. The role requires strong client communication and the capability to lead remote teams effectively. Responsibilities include resolving operational blockers, ensuring customer success, and tracking performance metrics. Ideal candidates should have a data-driven mindset with excellent communication skills and experience in managing distributed teams.

Qualifications

• Proven experience managing large-scale onboarding and distributed teams.
• Strong client communication and customer management skills.
• Deep ownership mindset with the ability to operate independently.
• Comfort leading 100+ contributors in remote environments.
• Data-driven approach with experience using dashboards, KPIs, and performance metrics.
• Excellent written communication skills—clear, structured, and direct.

Responsibilities

• Run large-scale, high-velocity onboarding for distributed talent cohorts.
• Activate and manage global talent pools supporting AI training and data operations.
• Build and maintain strong, trust-based relationships with enterprise clients.
• Anticipate and resolve operational blockers with speed and clarity.
• Drive customer success outcomes across ongoing AI deployments.
• Track and report weekly performance metrics and milestones with high signal.

Skills

Client communication

Customer management

Independent operation

Data-driven approach

Written communication

Job description

A leading tech services company in the United Kingdom is seeking a professional to manage large-scale onboarding and maintain global talent pools for AI operations. The role requires strong client communication and the capability to lead remote teams effectively. Responsibilities include resolving operational blockers, ensuring customer success, and tracking performance metrics. Ideal candidates should have a data-driven mindset with excellent communication skills and experience in managing distributed teams.