Global Healthcare Tech Support Analyst

Zohorecruit; Chantilly (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

InterScripts, a Chantilly, VA-based healthcare technology company, is seeking a skilled Tech Support Analyst to support international clients. You will troubleshoot EMR and Patient Accounting software, document issues, and coordinate with cross-functional teams to resolve complex problems.

Required are 2–3 years of technical support experience, excellent English communication, and the ability to work rotating shifts. Spanish is a plus and experience with CRM/ticketing tools is preferred.

Qualifications

• 2-3 years of technical support experience, especially with international calling.
• Excellent English communication skills (written and verbal).
• Familiarity with EMRs and patient accounting software.
• Experience with CRM and ticketing systems.
• Ability to work independently and in a team.
• Wamiliarity with cross-functional collaboration.

Responsibilities

• Provide exceptional technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve issues related to healthcare applications, focusing on EMRs and Patient Accounting.
• Maintain records of customer interactions and issues for resolution tracking.
• Collaborate with team and cross-functional departments to resolve complex problems.
• Escalate critical issues to senior support or development teams when necessary.
• Contribute to creation of support documentation and training materials.
• Ensure high customer satisfaction with prompt issue resolution.

Skills

Technical Support

EMRs

Patient Accounting

International Calling

CRM Tools

Ticketing Systems

English Proficiency

Job description

InterScripts, a Chantilly, VA-based healthcare technology company, is seeking a skilled Tech Support Analyst to support international clients. You will troubleshoot EMR and Patient Accounting software, document issues, and coordinate with cross-functional teams to resolve complex problems.

Required are 2–3 years of technical support experience, excellent English communication, and the ability to work rotating shifts. Spanish is a plus and experience with CRM/ticketing tools is preferred.