Healthcare Tech Support Analyst — Incident & Troubleshooting Pro

Evolving Solution Services

Town of Florida (NY)

On-site

USD 60,000 - 75,000

Full time

12 days ago

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Job summary

Evolving Solution Services is seeking a Support Analyst to be a frontline problem-solver for our healthcare technology customers. You’ll own incoming support requests end to end—triaging, investigating, troubleshooting, and resolving issues across our applications.

You’ll work with the Support Lead and partner with Product, Engineering, QA, and Implementation teams to get customers back on track quickly. This is a great fit if you’re organized, technically curious, and energized by helping

Qualifications

1–3 years of experience in technical support or similar role.
Experience troubleshooting web-based or enterprise software in production.
Strong technical aptitude and ability to learn complex software quickly.
Familiarity with Jira.
Working knowledge of Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Teams).
Excellent written and verbal communication skills.

Responsibilities

Own the ticket queue: monitor, prioritize, investigate, and resolve requests with accurate docs.
Troubleshoot hands-on: replicate issues, analyze logs and data, distinguish defects from user error.
Escalate smartly: document findings and context before escalation to the Support Lead.
Respond to incidents: assist in high-priority production incidents and validate fixes.
Spot patterns: identify recurring issues and suggest improvements.
Build knowledge: contribute to troubleshooting guides and FAQs.
Communicate clearly: explain technical issues to varied audiences with professionalism.
Protect sensitive data: handle patient and company data per HIPAA guidelines.