Tech Support Analyst

Zohorecruit; Chantilly (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

InterScripts, a Chantilly, VA-based healthcare technology company, is seeking a skilled Tech Support Analyst to support international clients. You will troubleshoot EMR and Patient Accounting software, document issues, and coordinate with cross-functional teams to resolve complex problems.

Required are 2–3 years of technical support experience, excellent English communication, and the ability to work rotating shifts. Spanish is a plus and experience with CRM/ticketing tools is preferred.

Qualifications

• 2-3 years of technical support experience, especially with international calling.
• Excellent English communication skills (written and verbal).
• Familiarity with EMRs and patient accounting software.
• Experience with CRM and ticketing systems.
• Ability to work independently and in a team.
• Wamiliarity with cross-functional collaboration.

Responsibilities

• Provide exceptional technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve issues related to healthcare applications, focusing on EMRs and Patient Accounting.
• Maintain records of customer interactions and issues for resolution tracking.
• Collaborate with team and cross-functional departments to resolve complex problems.
• Escalate critical issues to senior support or development teams when necessary.
• Contribute to creation of support documentation and training materials.
• Ensure high customer satisfaction with prompt issue resolution.

Skills

Technical Support

EMRs

Patient Accounting

International Calling

CRM Tools

Ticketing Systems

English Proficiency

Job description

InterScripts is a Information Technology business based in Chantilly,VA and established in 2017 providing technology and platform enabled servicesand solutions. Historically, we have enabled our customers to realize the mostvalue from their technology and resources through our Managed Services, Archival Solution, EHR,ERP, Advisory, Virtual Care, Technology, Application Development, andCybersecurity services.

In addition, InterScripts has substantial experience inproviding Technology and Platform Enabled solutions to commercial, publicsector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for ourclients’ application modernization efforts, custom development, support,operations, and MSP projects.

Job Description

Location: Chantilly,Virginia,US

Job Type: Full-Time

Experience Required: 2-3 Years (International Calling Experience Preferred)

Language Proficiency: Excellent English (Spanish Fluency is a plus)

Specialization: Technical Support & Healthcare Claims Experience Preferred

Work Schedule: Rotating shifts; flexibility across different shift timings is required.

About Us:

InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Provide exceptional technical support to international clients via phone, email, and chat.
  
• Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
  
• Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
  
• Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
  
• Escalate critical issues to senior support or development teams when necessary.
  
• Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
  
• Ensure a high level of customer satisfaction with prompt and effective issue resolution.
  

Why Join InterScripts?

• Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.
  
• Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.
  
• Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.
  
• Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.
  

Requirements

• 2-3 years of experience in technical support, especially in an international calling context.
  
• Proficiency in English, both written and verbal, with clear communication skills.
  
• Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
  
• Ability to work independently and collaboratively in a team environment.
  
• Familiarity with support ticketing systems, CRM tools, and customer service protocols.