Global CX Manager: Enterprise Support & AI Enablement

Harvey; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Experience Manager to lead a high-performing global support team serving professional services clients. You will drive operational excellence, ownership, and accountability across the CX organization.

You'll balance strategic oversight with hands-on execution, coaching, and process improvement, shaping a scalable CX function in a fast-growing company.

Qualifications

• 8+ years in customer support or experience, including leadership in enterprise environments.
• Proven ability to manage teams delivering high-volume, enterprise-grade support.
• Strong focus on customer outcomes and team development.

Responsibilities

• Oversee day-to-day regional support delivery and drive performance metrics (FRT, TTR, cSAT).
• Set and coach performance expectations; implement improvements when gaps are seen.
• Own end-to-end escalations and coordinate cross-functional fixes with Product/Engineering/Go-to-Market.

Skills

People management

Enterprise support

Analytics & metrics

AI in CX

Zendesk

Cross-functional collaboration

Tools

Zendesk

Salesforce

Omni

Snowflake

Job description

United States Digital Space LLC is seeking a Customer Experience Manager to lead a high-performing global support team serving professional services clients. You will drive operational excellence, ownership, and accountability across the CX organization.

You'll balance strategic oversight with hands-on execution, coaching, and process improvement, shaping a scalable CX function in a fast-growing company.