Executive Director, Global Alternate Payments Operations

JP Morgan Chase; Tampa (FL); Presencial; USD 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Health care benefits

Incentive compensation

Descripción de la vacante

JPMorganChase in Tampa, FL, seeks an Executive Director to lead Alternate Payments Operations with end-to-end responsibility for strategy, governance, and service delivery of Kinexys and eWallet. The role emphasizes risk management, regulatory compliance, and scalable operating models to support growth and innovation.

You will partner with Product, Technology, Risk, Compliance, Legal, and Finance to drive operational excellence, incident management, and client satisfaction while maintaining a

Formación

• 10+ years of leadership in Payments Operations or related financial services operations.
• End-to-end payment operations management in high-volume environments.
• Deep understanding of payment lifecycles, settlements, investigations, reconciliations, client servicing, and controls.
• Strong knowledge of cross-border payments, FX, and ISO 20022.
• Ability to build, scale, and transform operating models for new products.
• Experience with risk frameworks, audit, and regulatory compliance.
• Proven ability to influence senior executives and drive cross-functional outcomes.
• Experience managing incidents and crisis response.
• Bachelor’s degree required; MBA or advanced degree preferred.

Responsabilidades

• Lead the Alternate Payments Operations organization globally, covering Kinexys and eWallet.
• Define and execute operational strategy for growth, product expansion, and client adoption.
• Design scalable operating models and organizational structures for future-state payments.
• Establish governance, metrics, and service level objectives.
• Own performance across processing, settlements, investigations, and client servicing.
• Ensure readiness for new products, features, clients, markets, and regulatory requirements.
• Drive process improvements, automation, and operational efficiency initiatives.
• Manage capacity planning, resource allocation, and workforce strategy.
• Maintain operational risk and controls framework; ensure compliance and audit readiness.
• Lead issue management and regulatory examination support.

Conocimientos

Leadership

Payments operations

Cross-functional collaboration

Regulatory compliance

Risk management

Strategic thinking

Crisis management

Analytical skills

Stakeholder management

Educación

Bachelor's degree

MBA or advanced degree

Descripción del empleo

JPMorganChase in Tampa, FL, seeks an Executive Director to lead Alternate Payments Operations with end-to-end responsibility for strategy, governance, and service delivery of Kinexys and eWallet. The role emphasizes risk management, regulatory compliance, and scalable operating models to support growth and innovation.

You will partner with Product, Technology, Risk, Compliance, Legal, and Finance to drive operational excellence, incident management, and client satisfaction while maintaining a