Global Head of AI-Driven Digital Client Experience

State Street; Boston (MA); On-site; USD 170,000 - 253,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits program (health

Paid time off including vacation and S

Job summary

State Street seeks a Global Head of Digital Client Experience to lead the transformation of client interactions across digital channels. You will partner with CCG, CBO, and COO stakeholders to define the target-state strategy and translate needs into clear product blueprints and roadmaps.

You will build and lead an AI-enabled Product Builder team, shaping an AI-first development approach and delivering scalable digital client experiences across regions and platforms.

Qualifications

• 15+ years of experience in financial services, with significant leadership experience in asset management.
• 10+ years in senior leadership roles across business strategy, digital transformation, product development, or related functions.
• Experience defining digital strategies, target-state blueprints, and multi-year roadmaps.

Responsibilities

• Develop the global Digital Client Experience strategy, vision, and target-state blueprint.
• Design end-to-end digital client journeys that increase personalization and reduce friction.
• Establish governance and prioritization across the Digital CX roadmap.
• Own the implementation roadmap and translate blueprints into scalable solutions.
• Lead a high-performing AI-native Product Builder team with product managers and business analysts.
• Adopt an AI-first product development approach to accelerate requirements and prototyping.
• Act as a senior advocate for Digital Client Experience across global stakeholders.

Skills

Digital strategy

Product management

AI in product development

Stakeholder management

Leadership

Education

Undergraduate degree

MBA or MSc preferred

Job description

State Street seeks a Global Head of Digital Client Experience to lead the transformation of client interactions across digital channels. You will partner with CCG, CBO, and COO stakeholders to define the target-state strategy and translate needs into clear product blueprints and roadmaps.

You will build and lead an AI-enabled Product Builder team, shaping an AI-first development approach and delivering scalable digital client experiences across regions and platforms.