Global Head of Digital Client Experience, MD - State Street Investment Management

State Street; Boston (MA); On-site; USD 170,000 - 253,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits program (health

Paid time off including vacation and S

Job summary

State Street seeks a Global Head of Digital Client Experience to lead the transformation of client interactions across digital channels. You will partner with CCG, CBO, and COO stakeholders to define the target-state strategy and translate needs into clear product blueprints and roadmaps.

You will build and lead an AI-enabled Product Builder team, shaping an AI-first development approach and delivering scalable digital client experiences across regions and platforms.

Qualifications

• 15+ years of experience in financial services, with significant leadership experience in asset management.
• 10+ years in senior leadership roles across business strategy, digital transformation, product development, or related functions.
• Experience defining digital strategies, target-state blueprints, and multi-year roadmaps.

Responsibilities

• Develop the global Digital Client Experience strategy, vision, and target-state blueprint.
• Design end-to-end digital client journeys that increase personalization and reduce friction.
• Establish governance and prioritization across the Digital CX roadmap.
• Own the implementation roadmap and translate blueprints into scalable solutions.
• Lead a high-performing AI-native Product Builder team with product managers and business analysts.
• Adopt an AI-first product development approach to accelerate requirements and prototyping.
• Act as a senior advocate for Digital Client Experience across global stakeholders.

Skills

Digital strategy

Product management

AI in product development

Stakeholder management

Leadership

Education

Undergraduate degree

MBA or MSc preferred

Job description

State Street Investment Management is seeking a Global Head of Digital Client Experience within the COO Client Experience (CX) Technology and Business Services organization to lead the transformation of how clients interact with State Street IM across digital channels.

This senior leader will partner with the Client Coverage Group (CCG), Chief Business Office (CBO), and COO stakeholders to define the target-state Digital Client Experience strategy and translate client and business needs into clear product blueprints and implementation roadmaps. The role will work closely with technology, operations, and data teams to deliver a differentiated, intuitive, and increasingly personalized digital client experience.

What You Will Be Responsible For

As Global Head of Digital Client Experience, you will:

• Develop the global Digital Client Experience strategy, vision, and target-state blueprint in partnership with CCG, CBO, and COO stakeholders.
• Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience.
• Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on the highest-value client and business outcomes.
• Be the product owner of the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions.
• Build and lead a high-performing, AI-native Product Builder team, combining responsibilities traditionally performed by product managers and business analysts.
• Establish an AI-first product development approach, using AI to accelerate requirements, prototyping, analysis, testing, and solution development.
• Serve as a senior advocate for Digital Client Experience, driving alignment across business, technology, operations, and global stakeholders.

What We Value

• Transformative and strategic leadership with the ability to translate vision into execution.
• A strong pro-AI mindset and willingness to rethink traditional product development and operating models.
• Deep understanding of digital client experience, product management, and client-centric design.
• Ability to translate complex client and business needs into clear product and technology solutions.
• Strong executive communication, stakeholder management, and influencing skills in a complex global organization.
• A collaborative, outcome-oriented leadership style with a track record of building high-performing teams.

Qualifications & Experience

• 15+ years of experience in financial services, with significant leadership experience in asset management.
• 10+ years in senior leadership roles across business strategy, digital transformation, product development, business analysis, or related functions.
• Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
• Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes.
• Proven experience leading cross-functional initiatives across business, technology, operations, and data.
• Demonstrated experience building and leading high-performing product, digital, or transformation teams.
• Undergraduate degree required; advanced degree (MBA, MSc) preferred.

Salary Range:

$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes:

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• and, eligibility for certain tax advantaged savings plans

For a full overview, visit https://hrportal.ehr.com/statestreet/Home .

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualif