Global Head, AI-Driven Digital Client Experience

State Street Investment Management; Boston (MA); On-site; USD 170,000 - 253,000; Full time

Job summary

State Street Investment Management seeks a Global Head of Digital Client Experience to transform how clients engage with the firm across digital channels. You will craft the strategy, design end-to-end client journeys, govern the roadmap, and own the implementation.

Lead an AI-native Product Builder team to accelerate delivery and align stakeholders globally. Ideal candidates bring 15+ years in financial services, with leadership in asset management and digital transformation, plus a strong AI

Qualifications

• 15+ years of experience in financial services with leadership in asset management.
• 10+ years in senior leadership across business strategy, digital transformation, product development, or related functions.
• Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
• Strong understanding of emerging AI capabilities and their application to product development and client experience.
• Proven experience leading cross-functional initiatives across business, technology, operations and data.
• Demonstrated experience building and leading high-performing product, digital, or transformation teams.

Responsibilities

• Develop the global Digital Client Experience strategy and target-state blueprint with key stakeholders.
• Design end-to-end digital client journeys that simplify interactions and increase personalization.
• Establish governance for the Digital Client Experience roadmap and prioritization.
• Be the product owner of the implementation roadmap, translating blueprints into scalable solutions.
• Build and lead an AI-native Product Builder team.
• Adopt an AI-first product development approach across requirements, prototyping, and testing.
• Act as senior advocate to align business, technology, operations, and global stakeholders.

Education

Undergraduate degree

MBA or MSc preferred

Job description

State Street Investment Management seeks a Global Head of Digital Client Experience to transform how clients engage with the firm across digital channels. You will craft the strategy, design end-to-end client journeys, govern the roadmap, and own the implementation.

Lead an AI-native Product Builder team to accelerate delivery and align stakeholders globally. Ideal candidates bring 15+ years in financial services, with leadership in asset management and digital transformation, plus a strong AI