Global Head of AI-Driven Digital Client Experience

State Street Corporation; Boston (MA); Sur place; USD 170 000 - 253 000; Plein temps

Résumé du poste

State Street Investment Management seeks a Global Head of Digital Client Experience within the COO CX Technology and Business Services organization to lead the transformation of how clients interact with State Street IM across digital channels.

The role partners with CCG, CBO, and COO stakeholders to define the target-state Digital Client Experience strategy and translate client and business needs into clear product blueprints and implementation roadmaps, delivering a differentiated, AI-enabled

Qualifications

• 15+ years in financial services with asset management leadership.
• 10+ years in senior leadership across business strategy, digital transformation, product development, or related functions.
• Experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
• Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes.
• Proven experience leading cross-functional initiatives across business, technology, operations, and data.
• Undergraduate degree required; advanced degree (MBA, MSc) preferred.

Responsabilités

• Develop the global Digital Client Experience strategy, vision, and target-state blueprint in partnership with CCG, CBO, and COO stakeholders.
• Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience.
• Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on the highest-value client and business outcomes.
• Be the product owner of the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions.
• Build and lead a high-performing, AI-native Product Builder team, combining responsibilities traditionally performed by product managers and business analysts.
• Establish an AI-first product development approach, using AI to accelerate requirements, prototyping, analysis, testing, and solution development.
• Serve as a senior advocate for Digital Client Experience, driving alignment across business, technology, operations, and global stakeholders.

Connaissances

Digital strategy

Product leadership

Stakeholder management

AI mindset

Cross-functional leadership

Executive communication

Formation

Bachelor's degree

MBA or MSc preferred

Description du poste

State Street Investment Management seeks a Global Head of Digital Client Experience within the COO CX Technology and Business Services organization to lead the transformation of how clients interact with State Street IM across digital channels.

The role partners with CCG, CBO, and COO stakeholders to define the target-state Digital Client Experience strategy and translate client and business needs into clear product blueprints and implementation roadmaps, delivering a differentiated, AI-enabled