Global Head, HCP Engagement & Operations

Antler Co; West Chester (Chester County); On-site; USD 196,000 - 343,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Holiday pay

Parental Leave

Volunteer Leave

Military Spouse Time-Off

Job summary

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for the Orthopedics business, with postings in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw IN.

The role requires strategic leadership of the HCP engagement lifecycle, education grants, and a unified systems landscape across regions, ensuring compliant and scalable interactions with health care professionals worldwide.

Qualifications

• Bachelor’s degree required; advanced degree (MBA/MS) preferred.
• 10+ years in professional relations, HCP engagement operations, or similar roles in MedTech/life sciences or another regulated industry.
• Proven leadership of global, multi‑region programs and standardization across NA/EMEA/APAC/LATAM.
• Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
• Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
• Track record leading cross‑functional teams and inspiring change at scale.
• Travel: up to 25% (domestic and international) will be required.

Responsibilities

• Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
• Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
• North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting.
• Lead the North America Educational Grants and Charitable Contributions workflow (tuition/travel grants, grants, fellowship support, charitable activities).
• Lead the global systems portfolio strategy (HCP engagement systems/portals, registration, data lakes); prioritize roadmaps and analytics.
• Lead standardization of global strategy into regional execution and localization, ensuring compliant operations.
• Define Day-1 requirements for separation from J&J MedTech and oversee the transition to DePuy Synthes.
• Oversee global service delivery strategy and vendor management across regions; ensure contracts, SLAs, and performance meet needs.
• Ensure compliance with sunshine/transfer-of-value reporting, anti-bribery, and data privacy; collaborate with Legal, Compliance, Finance.
• Build and lead a global governance structure and partner with senior leaders to influence priorities and resources.

Skills

Leadership

Global programs

Cross-functional collaboration

Strategic thinking

Communication skills

Travel readiness

Education

Bachelor's degree

MBA or MS

Tools

Cvent

Microsoft Dynamics

Salesforce

Sirion

Power BI

Tableau

Data lakes

ETL pipelines

Job description

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for the Orthopedics business, with postings in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw IN.

The role requires strategic leadership of the HCP engagement lifecycle, education grants, and a unified systems landscape across regions, ensuring compliant and scalable interactions with health care professionals worldwide.