Global Head, HCP Engagement & Operations

6029-MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity; West Chester (Chester County); On-site; USD 196,000 - 343,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for the Orthopedics business at multiple locations including West Chester, PA. This role manages the end-to-end HCP engagement lifecycle, from needs assessment through invoicing and reporting, and oversees educational grants and the charitable contributions program.

The position requires extensive cross-functional collaboration across Commercial, Medical

Qualifications

• Bachelor’s degree required; advanced degree (MBA/MS) preferred.
• 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry.
• Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM.
• Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
• Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
• Track record leading cross-functional teams and inspiring change at scale.
• Strong intuition for business and partner influence, and executive presence.
• Working knowledge of HCP compliance requirements and transfer-of-value reporting.
• Strong communication, prioritization, and program delivery skills.

Responsibilities

• Strategy & Governance: Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
• Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
• HCP Engagement Lifecycle Ownership: Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting. Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.
• Educational Grants and Charitable Contributions: Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions). Ensure clear legal/compliance handoffs and controls for grants and donations.
• Systems & Data Strategy: Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes). Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility. Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting.
• Global Standardization & Regional Enablement: Lead standardization global strategy and standards into regional execution. Harmonize processes, templates, SLAs, and training while leading required localization and differences.
• Separation & Transition - Regulatory: Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership). Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity.
• Operations Delivery & Vendor Management: Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting). Oversee vendor selection, SOWs, performance, and customer concerns.
• Compliance & Risk: Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy). Partner with Legal, Compliance, Privacy, and Finance to implement controls and support audits.
• People & Partner Leadership: Build and lead a global governance structure, enabling regional execution. Represent the function with senior leaders and cross-functional partners; influence priorities and resourcing.

Skills

Brand Marketing

Channel Partner Enablement

Developing Others

Global Market

Inclusive Leadership

Leadership

Learning Materials Development

Medical Affairs

Medical Communications

Operations Management

Performance Measurement

Process Improvements

Program Management

Sales Enablement

Strategic Sales Planning

Succession Planning

Tactical Planning

Training People

Education

Bachelor's degree

MBA/MS preferred

Tools

Cvent

Microsoft Dynamics

Salesforce

Sirion

Power BI

Tableau

Job description

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for the Orthopedics business at multiple locations including West Chester, PA. This role manages the end-to-end HCP engagement lifecycle, from needs assessment through invoicing and reporting, and oversees educational grants and the charitable contributions program.

The position requires extensive cross-functional collaboration across Commercial, Medical