Sr Director, Professional Relations and Ops

6029-MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity; West Chester (Chester County); On-site; USD 196,000 - 343,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for the Orthopedics business at multiple locations including West Chester, PA. This role manages the end-to-end HCP engagement lifecycle, from needs assessment through invoicing and reporting, and oversees educational grants and the charitable contributions program.

The position requires extensive cross-functional collaboration across Commercial, Medical

Qualifications

• Bachelor’s degree required; advanced degree (MBA/MS) preferred.
• 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry.
• Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM.
• Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
• Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
• Track record leading cross-functional teams and inspiring change at scale.
• Strong intuition for business and partner influence, and executive presence.
• Working knowledge of HCP compliance requirements and transfer-of-value reporting.
• Strong communication, prioritization, and program delivery skills.

Responsibilities

• Strategy & Governance: Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
• Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
• HCP Engagement Lifecycle Ownership: Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting. Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.
• Educational Grants and Charitable Contributions: Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions). Ensure clear legal/compliance handoffs and controls for grants and donations.
• Systems & Data Strategy: Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes). Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility. Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting.
• Global Standardization & Regional Enablement: Lead standardization global strategy and standards into regional execution. Harmonize processes, templates, SLAs, and training while leading required localization and differences.
• Separation & Transition - Regulatory: Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership). Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity.
• Operations Delivery & Vendor Management: Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting). Oversee vendor selection, SOWs, performance, and customer concerns.
• Compliance & Risk: Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy). Partner with Legal, Compliance, Privacy, and Finance to implement controls and support audits.
• People & Partner Leadership: Build and lead a global governance structure, enabling regional execution. Represent the function with senior leaders and cross-functional partners; influence priorities and resourcing.

Skills

Brand Marketing

Channel Partner Enablement

Developing Others

Global Market

Inclusive Leadership

Leadership

Learning Materials Development

Medical Affairs

Medical Communications

Operations Management

Performance Measurement

Process Improvements

Program Management

Sales Enablement

Strategic Sales Planning

Succession Planning

Tactical Planning

Training People

Education

Bachelor's degree

MBA/MS preferred

Tools

Cvent

Microsoft Dynamics

Salesforce

Sirion

Power BI

Tableau

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Medical Affairs Group Job Sub Function: Professional Medical Education Job Category: People Leader All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Johnson & Johnson is searching for the best talent for a Senior Director, Professional Relations and Operations to join our Depuy Synthes organization located in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw, IN. We are seeking a strategic, results oriente senior leader to lead Global Professional Relations & Operations for the Orthopedics business. This role will lead the global HCP engagement lifecycle—from annual needs assessment and service requests through contracting, invoicing/payment, and transfer-of-value reporting—and will deliver a unified global systems landscape (HCP engagement system and portal, contract lifecycle management, event management, customer registration, and analytics). The role also leads the Orthopedics Educational Grants and Charitable Contributions Program. This leader will partner across Commercial, Medical Affairs, R&D, Professional Education, Legal/Compliance/Privacy, Finance, and regional teams to enable consistent, compliant, and scalable interactions with HCPs worldwide, including Day-1 separation readiness and implementation.

Additional responsibilities will include:

• Strategy & Governance Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
• Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
• HCP Engagement Lifecycle Ownership Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting. Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.
• Educational Grants and Charitable Contributions Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions). Ensure clear legal/compliance handoffs and controls for grants and donations.
• Systems & Data Strategy Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes). Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility. Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting.
• Global Standardization & Regional Enablement Lead standardization global strategy and standards into regional execution. Harmonize processes, templates, SLAs, and training while leading required localization and differences.
• Separation & Transition - Regulatory Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership). Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity.
• Operations Delivery & Vendor Management Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting). Oversee vendor selection, SOWs, performance, and customer concerns.
• Compliance & Risk Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy). Partner with Legal, Compliance, Privacy, and Finance to implement controls and support audits.
• People & Partner Leadership Build and lead a global governance structure, enabling regional execution. Represent the function with senior leaders and cross-functional partners; influence priorities and resourcing.

About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

REQUIRED QUALIFICATIONS

• Bachelor’s degree required; advanced degree (MBA/MS) preferred.
• 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry.
• Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM.
• Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
• Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
• Track record leading cross-functional teams and inspiring change at scale.
• Strong intuition for business and partner influence, and executive presence.
• Working knowledge of HCP compliance requirements and transfer-of-value reporting.
• Strong communication, prioritization, and program delivery skills.
• Travel: up to 25% (domestic and international) will be required

PREFERRED QUALIFICATIONS

• Experience with platforms such as Cvent, Microsoft Dynamics, Salesforce, Sirion, or equivalent.
• Experience with data lakes, ETL/data pipelines, and BI tools (Power BI, Tableau).
• Experience leading separations, carve-outs, or integrations (Day-1 readiness).
• PMP, Product Owner/Scrum, Agile, or similar certifications.
• International experience; multilingual capability a plus.

Required Skills: Preferred Skills: Brand Marketing, Channel Partner Enablement, Developing Others, Global Market, Inclusive Leadership, Leadership, Learning Materials Development, Medical Affairs, Medical Communications, Operations Management, Performance Measurement, Process Improvements, Program Management, Sales Enablement, Strategic Sales Planning, Succession Planning, Tactical Planning, Training People

Pay

The anticipated base pay range for this position is : $196,000.00 - $342,700.00

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year
• for employees who reside in the State of Colorado –48 hours per calendar year
• for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member
• 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

Please use the following language: For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.