Sr Director, Professional Relations and Ops

Johnson Johnson; West Chester (Chester County); On-site; USD 210,000 - 320,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Director, Professional Relations and Operations to join our Depuy Synthes organization, with locations in West Chester, PA; Raynham, MA; Palm Beach Gardens, FL; or Warsaw, IN.

The role leads global Professional Relations & Operations for Orthopedics, driving the HCP engagement lifecycle from needs assessment to transfer-of-value reporting and delivering a unified system landscape.

Responsibilities

• Strategy & governance: define global strategy, operating model, governance for HCP engagements; manage roadmap, budget, metrics.
• HCP engagement lifecycle: NA end-to-end workflow from needs assessment to invoicing and reporting.
• Educational Grants & Charitable Contributions: oversee grants and contributions; ensure compliance.
• Systems & Data Strategy: lead global systems portfolio; prioritize roadmaps and analytics.
• Global Standardization & Regional Enablement: harmonize processes, templates, SLAs, training.
• Separation & Transition - Regulatory: Day-1 readiness for Orthopedics separation; oversee launch.
• Operations Delivery & Vendor Management: oversee service delivery, contracting, vendor performance.
• Compliance & Risk: ensure sunshine/transfer-of-value reporting, anti-bribery, privacy.

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Medical Affairs Group

Job Sub Function

Professional Medical Education

Job Category

People Leader

All Job Posting Locations

Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description

Johnson & Johnson is searching for the best talent for a Senior Director, Professional Relations and Operations to join our Depuy Synthes organization located in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw, IN.

We are seeking a strategic, results oriente senior leader to lead Global Professional Relations & Operations for the Orthopedics business. This role will lead the global HCP engagement lifecycle-from annual needs assessment and service requests through contracting, invoicing/payment, and transfer-of-value reporting-and will deliver a unified global systems landscape (HCP engagement system and portal, contract lifecycle management, event management, customer registration, and analytics).

The role also leads the Orthopedics Educational Grants and Charitable Contributions Program. This leader will partner across Commercial, Medical Affairs, R&D, Professional Education, Legal/Compliance/Privacy, Finance, and regional teams to enable consistent, compliant, and scalable interactions with HCPs worldwide, including Day-1 separation readiness and implementation. Additional responsibilities will include:

Strategy & Governance

• Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
• Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.

HCP Engagement Lifecycle Ownership

• Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting.
• Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.

Educational Grants and Charitable Contributions

• Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions).
• Ensure clear legal/compliance handoffs and controls for grants and donations.

Systems & Data Strategy

• Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes).
• Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility.
• Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting.

Global Standardization & Regional Enablement

• Lead standardization global strategy and standards into regional execution.
• Harmonize processes, templates, SLAs, and training while leading required localization and differences.

Separation & Transition - Regulatory

• Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership).
• Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity.

Operations Delivery & Vendor Management

• Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting).
• Oversee vendor selection, SOWs, performance, and customer concerns.

Compliance & Risk

• Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy).
• Partner with Legal, Compl