Global GTM Enablement Leader

United States Digital Space LLC; Boston (MA); On-site; USD 180,000 - 230,000; Full time

Job summary

Klaviyos is seeking a Director of Global Field Enablement to align strategy across Sales, CS, Partnerships, and Marketing, driving measurable outcomes like faster ramp and higher productivity. You will lead an globally distributed enablement team and partner with Revenue/GTM Ops to scale content and tools including AI-enabled coaching and LMS platforms.

The role emphasizes strategic leadership, cross-functional influence, and the design of scalable enablement programs that empower GTM teams

Qualifications

• 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS, or sales and business development).
• 5+ years managing and developing high-performing teams, ideally across multiple regions.
• 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with a proven record scaling enablement for GTM orgs of meaningful scale.
• Comfortable owning enablement for both top-of-funnel/pipeline generation (BDR/SDR) and closing/post-sale motions, recognizing these require distinct coaching and content approaches.
• Strategic leader with a vision for global field enablement, able to set and own enablement strategy across the full customer lifecycle and influence cross-functional VPs.
• Globally minded, balancing central and regional decision-making and creating space for regional autonomy.
• Strong relationship-builder able to lead and influence in a highly matrixed organization (Sales, Business Development, Marketing, Product, Partnerships, CS), including driving alignment with peer enablement teams without direct authority.
• Exceptional coach committed to the professional development of team members and leaders.
• Strong point of view on GTM methodology and how CS, Sales, Business Development, Marketing, and Partnerships work together.
• Fluent with modern GTM/enablement technology (conversation intelligence, content/knowledge platforms, LMS) and a working point of view on where AI can responsibly improve productivity; experience piloting or scaling AI-enabled tools is a strong plus.
• Experience partnering with Revenue/GTM Operations to align enablement with systems, process, and data.
• Change-oriented, data-driven, and action-biased, with a track record of making new behaviors stick rather than delivering one-time training.
• Values soft skills (relationship building, stakeholder management, leadership) as much as hard skills (enablement best practices, quantitative acumen, project management), with strong time management, analytical, and prioritization skills, and the ability to perform well in a fast-paced environment.

Responsibilities

• Own the enablement KPI framework (ramp time, quota/goal attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.
• Design and deliver enablement across the full customer lifecycle — outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion — including certification and manager-led coaching.
• Build reinforcement and manager-coaching systems that make new behaviors stick, rather than deliver one-time training.
• Lead planning and execution of product launches, developing launch plans, GTM enablement materials, and training to drive adoption and revenue.
• Own end-to-end program management of Field Kickoff — timeline, workstreams, logistics, executive alignment, messaging, and content — as the connective tissue across Sales, Marketing, Product, and CS.
• Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and the standards for its use.
• Lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity, with a clear point of view on where AI helps versus adds noise.
• Build and scale playbooks, frameworks, battlecards, and training content to embed Sales Methodology across stages, regions, and roles.

Job description

Klaviyos is seeking a Director of Global Field Enablement to align strategy across Sales, CS, Partnerships, and Marketing, driving measurable outcomes like faster ramp and higher productivity. You will lead an globally distributed enablement team and partner with Revenue/GTM Ops to scale content and tools including AI-enabled coaching and LMS platforms.

The role emphasizes strategic leadership, cross-functional influence, and the design of scalable enablement programs that empower GTM teams