Global Growth Strategy & Operations Leader

Airwallex; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Airwallex is seeking a Growth Operations leader to own the operating, measurement, and systems layer for our global product-led growth engine. You will combine people leadership with hands-on ownership of funnel analytics, experimentation, and campaign measurement to improve the customer journey from acquisition through activation, first transaction, retention, and expansion.

Based in San Francisco, you will build KPI frameworks, dashboards, and growth technology, lead a team of growth

Qualifications

• 10+ years of experience in Growth, Growth Strategy & Operations, Product Growth, Product Analytics, Revenue Operations, Business Operations, or a related field.
• 3+ years of experience managing and developing teams, including hiring, coaching, setting priorities, and managing performance.
• Demonstrated experience owning growth strategy and operations across complex, cross-functional initiatives with multiple stakeholders, dependencies, and changing priorities.
• Proven experience building and operating funnel analytics, KPI frameworks, dashboards, experimentation programs, or performance-reporting systems that informed business decisions.
• Strong analytical and problem-solving skills, with the ability to work comfortably with customer, product, campaign, payment, and business-performance data.
• Demonstrated experience translating analysis and strategic priorities into operating processes, measurable outcomes, and scalable execution.
• Excellent written and verbal communication skills, including the ability to synthesize complex findings and present clear recommendations to senior stakeholders.

Responsibilities

• Lead operating mechanisms, KPI frameworks, dashboards, experimentation processes, campaign operations, tracking standards, and growth technology that turn data into clear decisions.
• Lead and develop a team responsible for growth operations, analytics, experimentation, and systems, including hiring, coaching, prioritization, performance management, and capability building.
• Own end-to-end funnel and customer journey analytics across acquisition, onboarding, activation, first transaction, repeat usage, retention, and expansion, identifying conversion gaps and opportunities.
• Partner with Growth Innovation, Growth Lifecycle, Growth Product, Growth Platform and Systems, Product, Marketing, Data and Analytics, Engineering, Sales and Commercial, Finance, Legal, Risk, Compliance, and regional Growth teams to prioritize opportunities, define hypotheses, design measurement approaches, evaluate experiments, and scale initiatives globally.
• Establish reliable campaign and experiment measurement practices, including campaign IDs, tagging conventions, data-quality checks, attribution requirements, control or holdout methodologies, success criteria, and post-launch readouts.
• Improve growth technology and operational processes by identifying tooling gaps, automating recurring analysis and reporting, and applying AI responsibly with appropriate human review and controls.

Skills

Growth strategy

Team leadership

Cross-functional collaboration

Data analysis

KPI frameworks

Communication

Tools

SQL

Looker

Tableau

Hex

Amplitude

Mixpanel

Snowflake

dbt

Job description

Airwallex is seeking a Growth Operations leader to own the operating, measurement, and systems layer for our global product-led growth engine. You will combine people leadership with hands-on ownership of funnel analytics, experimentation, and campaign measurement to improve the customer journey from acquisition through activation, first transaction, retention, and expansion.

Based in San Francisco, you will build KPI frameworks, dashboards, and growth technology, lead a team of growth