Remote CSM – Global Tech Touch (APAC/Japan)

Planet; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Home office

Phone & internet reimbursement

Tuition reimbursement

Equity

Job summary

Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to service global small‑customer relationships, especially in Japan and APAC. This full‑time, remote role aims to retain and expand customers through Planet’s low‑touch model.

The ideal candidate is a self‑starter, strong communicator, and will leverage geo-spatial know‑how to be the customer’s Planet ambassador while coordinating with the Sales and Product teams across regions.

Qualifications

• 4–6 years of relevant work experience.
• Experience with GIS applications (QGIS, ESRI, etc.).
• Experience working with customers in Asia-Pacific region.
• Excellent verbal and written communication in English.
• Ability to coordinate with international customers and sales teams.
• Creative problem solving and proactive work style.
• Bachelor’s Degree in a relevant field.

Responsibilities

• Ensure customers adopt and see value of Planet products.
• Provide low-touch onboarding and training.
• Deliver support for successful service delivery under low-touch model.
• Communicate with clients throughout the contract lifecycle; escalate issues as needed.
• Collaborate with Finance, Product, Sales and other teams.
• Set expectations for clients and redirect to Resources.
• Lead contract renewals and expansions.
• Identify opportunities for upselling or expanding product use.

Skills

Geospatial tech knowledge

English communication

Cross-functional coordination

Remote customer management

Negotiation

Education

Bachelor's degree in a relevant field

Tools

Salesforce (SFDC)

Job description

Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to service global small‑customer relationships, especially in Japan and APAC. This full‑time, remote role aims to retain and expand customers through Planet’s low‑touch model.

The ideal candidate is a self‑starter, strong communicator, and will leverage geo-spatial know‑how to be the customer’s Planet ambassador while coordinating with the Sales and Product teams across regions.