Global Freight Services: Customer Success Specialist

Delmar International; Glendale Heights (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education Reimbursement program

Professional development opportunities

Job summary

Delmar International is seeking a Customer Service Representative in Illinois to process and review international cargo and manage booking transactions for a portfolio of clients. You will communicate with clients via phone, written form, and in-person to maintain satisfaction and meet company targets.

Administrative support will be provided to the freight services team, and customer review calls will be conducted as requested.

Qualifications

• Minimum of 3 years of operations experience in the Freight Forwarding environment.
• College Diploma in Supply Chain Management, International Transportation & Customs is asset.
• Experience in CargoWiseOne or related systems is asset.

Responsibilities

• Process and review international cargo and manage booking transactions for a portfolio of clients.
• Communicate with clients by phone, in writing, and in-person to maintain satisfaction and meet company targets.
• Provide administrative support to the freight services team.
• Conduct customer review calls as per company requests.

Skills

Relationship building

Communication skills

Teamwork

Attention to detail

Education

College Diploma in Supply Chain Management/IC/Customs

Tools

CargoWiseOne

Job description

Delmar International is seeking a Customer Service Representative in Illinois to process and review international cargo and manage booking transactions for a portfolio of clients. You will communicate with clients via phone, written form, and in-person to maintain satisfaction and meet company targets.

Administrative support will be provided to the freight services team, and customer review calls will be conducted as requested.