Customer Service Representative, Freight Services

Jobtailor; Glendale Heights (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor seeks a Customer Service Representative to process and review international cargo and manage booking transactions for a portfolio of clients. The role involves communicating with clients by phone, writing, and in person to maintain satisfaction while supporting the freight services team.

It also includes conducting customer review calls as requested by the company. The ideal candidate has at least 3 years in freight forwarding operations and may have a diploma in SCM or International

Qualifications

• Minimum of 3 years of operations experience in the Freight Forwarding environment.
• College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset.
• Experience in CargoWise One system or related systems is considered an asset.

Responsibilities

• Process & review international cargo and manage booking transactions for a portfolio of clients.
• Communicate with clients by phone, in writing, and in person to maintain satisfaction and meet company targets while supporting the freight services team.
• Conduct customer review calls as per company requests.

Skills

Operations exposure

Education

College Diploma in SCM / Trans & Customs

Tools

CargoWise One

Job description

Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients.

The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team.

Lastly, the candidate will conduct customer review calls as per company requests.

Requirements

• Minimum of 3 years of operations experience in the Freight Forwarding environment


• College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset


• Experience in CargoWise One system or related systems is considered an asset