Customer Service / Key Account Manager – (EX/JD)

Accurate Personnel; Glendale Heights (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary up to $65,000

Comprehensive benefits package (health

Fitness reimbursement program

Education reimbursement program

Professional development and career‑g

Collaborative and supportive workL

Job summary

Accurate Personnel is seeking a Customer Service / Key Account Manager for international logistics and freight forwarding. You will manage end-to-end cargo activities, support bookings, and drive customer satisfaction through proactive communication and problem-solving.

You will collaborate with trucking partners, airlines, and internal teams, generate quotes, troubleshoot issues, and perform billing reconciliations. Knowledge of air/ocean import/export and freight-forwarding docs is essential.

Qualifications

• Minimum 3 years of operations experience in a freight-forwarding environment.
• Knowledge of air and ocean import/export processes.
• Experience with CargoWise One or similar systems (asset).
• Strong understanding of freight-forwarding workflows and documentation.

Responsibilities

• Client account management — act as the primary contact for all client inquiries and service needs
• Cargo coordination — process, monitor, and review international shipments from booking to final delivery
• Quote generation — perform data entry to prepare accurate freight quotes
• Carrier communication — liaise with trucking companies and airlines to ensure timely movement of freight
• Issue resolution — troubleshoot service challenges and provide timely solutions
• Billing reconciliation — assist with reviewing and reconciling billing discrepancies
• Customer review calls — conduct periodic check-ins to maintain satisfaction and meet service targets
• Provide administrative support to the freight services team as needed

Skills

Relationship-building

Questioning & listening

Independence & teamwork

Written & verbal communication

Detail-oriented

Education

College Diploma in Supply Chain Management or related field

Tools

CargoWise One

Job description

Customer Service / Key Account Manager – International Logistics & Freight Forwarding

Salary: Up to $65,000

Reporting to the Department Manager, the Customer Service / Account Manager serves as a key point of contact for a portfolio of clients within an international logistics and freight-forwarding environment. This individual manages end-to-end cargo activities, supports booking transactions, and ensures exceptional customer satisfaction through proactive communication and problem-solving.

You will collaborate daily with trucking partners, airlines, and internal teams, generate accurate quotes through data entry, troubleshoot service issues, and perform billing reconciliations. The role requires strong knowledge of air and ocean import/export processes and freight-forwarding operations. You will also conduct scheduled customer review calls to maintain service quality and strengthen long-term relationships.

Key Responsibilities

• Client account management — act as the primary contact for all client inquiries and service needs


• Cargo coordination — process, monitor, and review international shipments from booking to final delivery


• Quote generation — perform data entry to prepare accurate freight quotes


• Carrier communication — liaise with trucking companies and airlines to ensure timely movement of freight


• Issue resolution — troubleshoot service challenges and provide timely solutions


• Billing reconciliation — assist with reviewing and reconciling billing discrepancies


• Customer review calls — conduct periodic check-ins to maintain satisfaction and meet service targets


• Provide administrative support to the freight services team as needed

Requirements

• Minimum 3 years of operations experience in a freight-forwarding environment


• Knowledge of air and ocean import/export processes


• College Diploma in Supply Chain Management, International Transportation & Customs, or related field (asset)


• Experience with CargoWise One or similar systems (asset)


• Strong understanding of freight-forwarding workflows and documentation

What You Offer

• Relationship-building skills — ability to establish rapport with key customer contacts


• Strong questioning & listening — skilled at uncovering customer needs


• Ability to work both independently and collaboratively


• Excellent written and verbal communication


• Extremely detail-oriented, organized, and able to manage multiple priorities

What We Offer

• Equal opportunity employer


• Competitive salary up to $65,000


• Comprehensive benefits package (health, dental, vision)


• Fitness reimbursement program


• Education reimbursement program


• Professional development and career-growth opportunities


• Collaborative and supportive work environment

Salary range based on experience

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.