Global Flight Support Agent: Flight Planning & Ops

Vista Global; North Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team. You will handle operational aspects of logistics and ground services for each flight, coordinating with partner AOCs, ground handlers, fuel suppliers, and authorities to ensure smooth planning and execution.

Responsibilities include maintaining Vista’s Global View platform, arranging ground services, processing permits, and providing timely flight status updates to stakeholders.

Qualifications

• Must maintain accuracy and deliver punctually under pressure.
• Excellent English language skills for clear communication with stakeholders.
• In-depth knowledge of Business Aviation, Ground Operations, Flight Dispatch or Flight Planning is preferable.

Responsibilities

• Maintaining and updating Global View platform – Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC`s Tactical team, Sales and Client Services
• Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures
• Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements
• Requesting overflight and landing permits for all flights as required by established procedures
• Submitting flight, crew and passenger information to customs and border agencies
• Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route)
• Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner
• Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.

Skills

Attention to detail

English communication

Stakeholder communication

Tools

Global View platform

Job description

Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team. You will handle operational aspects of logistics and ground services for each flight, coordinating with partner AOCs, ground handlers, fuel suppliers, and authorities to ensure smooth planning and execution.

Responsibilities include maintaining Vista’s Global View platform, arranging ground services, processing permits, and providing timely flight status updates to stakeholders.