Flight Support Agent

Vista; Columbus (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

Vista Flight Support in Columbus, OH is seeking a Flight Support Agent to manage operational logistics for flights, coordinating ground handling, permits, fuel and slots. You will liaise with partners, authorities and service providers to ensure on-time performance and safety compliance.

The role offers dynamic, cross-functional exposure within Vista's global platform, with opportunities to move across OCC teams, flight planning, or management tracks as you grow.

Qualifications

• Demonstrated accuracy and punctuality under pressure.
• Excellent command of English for stakeholder communication.
• Knowledge of business aviation Ground Operations, Flight Dispatch or Flight Planning preferred.

Responsibilities

• Maintain and update Vista’s Global View platform to ensure smooth communication with partners and internal teams.
• Arrange ground handling services, airport slots, and fuel per procedures.
• Coordinate with external providers (handling agents, FBOs, fuel suppliers, authorities) for ground services and requirements.
• Request overflight and landing permits as required by procedures.
• Submit flight, crew and passenger information to customs and border agencies.
• Provide accurate flight status updates during planning (times, fuel stops, en-route issues).
• Coordinate with Tactical Controllers on preparation status and report discrepancies promptly.
• Ensure all tasks are completed within safety boundaries and meet client expectations.

Skills

Attention to detail

English proficiency

Aviation operations knowledge

Job description

Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world’s countries, we have never done the same flight twice in 20 years . Vista Flight Support provides the operating and planning system as well as services related to flight preparation. These include flight and route planning, and trip support services ranging from all ground arrangements to permits and fuel for global Vista Members’ fleet of aircraft.

Much like the travel plans of Vista’s clients, our horizons and resources are always expanding, which is why Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team.

You will be a member of one of the Vista Fight Support teams, working with Vista’s operating partners across both FAA and EASA regulatory environments.

Entering the business as a Flight Support Agent, you will have the opportunity to move internally across the Vista group in one of our Operator’s OCC teams, or become specialized in-flight planning, training, Flight Planning Systems, or even grow towards management roles.

No two days will be the same, your career with Vista Flight Support will be dynamic, challenging, and exciting.

Responsibilities

The Flight Support Agent’s main role is to take care of all the operational aspects of logistics and ground services of each flight. Your duties will include, but are not limited to:

• Maintaining and updating Global View platform – Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC`s Tactical team, Sales and Client Services;
• Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures;
• Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements;
• Requesting overflight and landing permits for all flights as required by established procedures;
• Submitting flight, crew and passenger information to customs and border agencies;
• Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route);
• Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner;
• Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.

Required Skills And Experience

• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure;
• Excellent English language skills that will enable you to communicate clearly with your stakeholders.
• In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning is preferrable.

Our aim is to provide opportunities for growth, which is why we have revolutionized the way we provide long-term careers. With flexibility of movement through the Vista group, there is great opportunity to steer, develop and further shape your career.

Our success is truly just taking off, if you want to be a part of our vision to innovate and work on a global scope, then.