Global Field Tech Specialist II

Adacel

Orlando (FL)

On-site

USD 70,000 - 90,000

Full time

12 days ago

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Benefits offered by this job

401K plan with company match

Employer contribution towards health保险

Two weeks vacation, seven holidays, a浮

Job summary

Adacel is seeking a Technical Specialist II (TS2) to provide hands‑on support to customers via on‑site visits and remote channels. You will troubleshoot hardware, networking, and OS issues, perform system integration testing, and travel for annual customer site visits.

The role includes mentoring junior staff and supporting international maintenance efforts. You will also assist with project work, document technical details, and ensure hardware and software deployments are completed to spec,

Qualifications

Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent work experience.
3–5 years of proven field service experience with computers, AV equipment, networking, and/or simulator deployments.
Practical experience supporting Linux software and distributions.
Practical experience supporting Microsoft software and operating systems.
Experience troubleshooting computer hardware malfunctions (memory, video cards, peripherals, audio, and networking).
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience installing complex hardware and software systems.
Experience configuring and troubleshooting Windows/Linux Ethernet networks.
Experience using scripting languages such as bash, python, batch, or PowerShell.
Working knowledge of network configurations, troubleshooting, and installations.
Ability to work with minimal supervision.

Responsibilities

Performs site visits for service requests.
Performs intermediate to advanced hardware and software integration.
Provides remote support and system maintenance to customers as necessary.
Performs remote installations of new simulation software, visual databases, and third‑party software.
Works on designated projects, development initiatives, and procedural improvements.
Prepares technical documentation including bill of materials, system drawings, installation plans, surveys, procedures, maintenance docs, and customer training.
Supports internal development and test teams as required.
Assists with testing, selection, and qualification of new hardware.
May serve as Project Technical Lead for designated projects as the primary technical contact.
Answers incoming Adacel Help Desk calls.
Follows standardized help desk procedures to assist customers with issues.
Follows conventional hardware, software, and network troubleshooting to determine software vs hardware remedies.
Performs testing procedures to repair and configure replacement hardware.
Coordinates with Logistics and Support Specialists for prompt hardware delivery and status updates.
Performs standard system assembly, installations, and technical refreshes.
Maintains simulation test beds and demonstration systems.
Performs system maintenance and software upgrades during annual visits.
Performs other duties as assigned by Supervisor.