Global Field Services Supervisor: Pumps & Installations

Hydro - US Facilities; Chicago (IL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with matching

Job summary

Hydro Inc. is seeking a Field Services Supervisor to oversee pump installations at customer sites and serve as the customer liaison to support sales. The role is home-based with extensive travel across the US and internationally as needed.

You will build strong relationships, train customers and staff, and drive service reports and timekeeping, while ensuring issues are resolved promptly and opportunities for sales are captured.

Qualifications

• Minimum 5 years field or shop experience working on high energy pumps and pumping equipment.
• History of cross OEM experience is a major plus.
• Experience in aftermarket sales and/or field service is a plus.
• Excellent written and verbal communication skills.
• Demonstrates patience and ability to work with customers under any circumstances.

Responsibilities

• Oversee pump installations at customer sites in the field.
• Travel to and from customer sites with overnight stays as required.
• Install, troubleshoot, and support pumping equipment for new and continuing customers.
• Train and provide ongoing support to customers and internal staff.
• Maintain timely service, expense, and time reports; build long-term customer relationships.
• Act as customer liaison to drive issues to resolution and feed sales leads back to Sales.
• Be on-call 24/7 and capable of extended project travel (80–100%).

Skills

Sales abilities

Pumps knowledge

OEM pumps

Communication

Teamwork

Analytical skills

Customer liaison

Tools

Microsoft Office

Adobe

Job description

Hydro Inc. is seeking a Field Services Supervisor to oversee pump installations at customer sites and serve as the customer liaison to support sales. The role is home-based with extensive travel across the US and internationally as needed.

You will build strong relationships, train customers and staff, and drive service reports and timekeeping, while ensuring issues are resolved promptly and opportunities for sales are captured.