Global Field Service Engineer – Robotics Deployments

EVS

South Carolina

On-site

USD 60,000 - 73,000

Full time

5 days ago

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Benefits offered by this job

Healthcare benefits

401K match up to 4%

Training and internal mobility

Job summary

EVS is seeking a Field Service Engineer to provide hands-on support and technical expertise for customer service requests, including incidents, changes, and product deployments across the Americas. The role emphasizes on-site interventions, remote support, and delivering exceptional service to ensure customer satisfaction.

The ideal candidate has 3+ years of robotics experience, strong diagnostic skills, and excellent communication abilities.

Qualifications

3+ years of experience with complex machinery/robotics.
Strong diagnostic and troubleshooting skills.
Excellent communication and customer service abilities.
Ability to work independently and collaboratively in dynamic environments.
Willingness to learn EVS product families and systems.

Responsibilities

Take ownership of customer service requests and ensure accurate categorization, investigation, and resolution.
Provide technical support via phone, email, and on-site visits, including configuration and installation of products and systems.
Participate in system upgrades, configuration changes, and preventive maintenance.
Monitor and track service requests, ensuring clear and ongoing communication with clients.
Escalate unresolved issues to higher support tiers when necessary.
Manage customer expectations throughout the support lifecycle.
Deliver technical training and coaching to customers and internal teams.
Act as the technical lead during high-profile events, demos, and crisis situations.
Foster strong customer relationships through proactive communication and support.