Field Service Engineer – Robotics & On-Site Support

EVS; Allendale (NJ); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Healthcare coverage

401K matching

Training and internal mobility

Inclusive workplace

Job summary

EVS is seeking a Field Service Engineer to provide on-site and remote technical support for customer service requests across the Americas. You will lead investigations, perform installations, upgrades, and preventive maintenance, while ensuring clear communication with clients.

The role requires strong diagnostics, excellent communication, and the ability to travel. You will contribute to product improvements, documentation, and continuous learning within a dynamic team.

Qualifications

• 3+ years of experience with complex machinery/robotics: embedded software/hardware implementation, repairs, upgrades.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to travel.
• Ability to work independently and collaboratively in dynamic environments.
• Willingness to learn EVS product families and systems.
• Commitment to continuous learning and operational excellence.

Responsibilities

• Take ownership of customer service requests and ensure accurate categorization, investigation, and resolution.
• Provide technical support via phone, email, and on-site visits, including configuration and installation of products and systems.
• Participate in system upgrades, configuration changes, and preventive maintenance.
• Monitor and track service requests, ensuring clear and ongoing communication with clients.
• Escalate unresolved issues to higher support tiers when necessary.
• Manage customer expectations throughout the support lifecycle.
• Deliver technical training and coaching to customers and internal teams.
• Act as the technical lead during high-profile events, demos, and crisis situations.
• Foster strong customer relationships through proactive communication and support.

Skills

Troubleshooting skills

Communication skills

Travel readiness

Independent & collaborative work

Job description

EVS is seeking a Field Service Engineer to provide on-site and remote technical support for customer service requests across the Americas. You will lead investigations, perform installations, upgrades, and preventive maintenance, while ensuring clear communication with clients.

The role requires strong diagnostics, excellent communication, and the ability to travel. You will contribute to product improvements, documentation, and continuous learning within a dynamic team.