Field Service Engineer - Robotics - Company car

ContractStaffingRecruiters.com; Raleigh (NC); On-site; USD 55,000 - 80,000; Full time

Job summary

ContractStaffingRecruiters.com is seeking a Field Service Engineer to ensure methodical and accurate service activities that enhance customer satisfaction and contribute to positive Net Promoter Scores. This role will involve mechanical assembly, troubleshooting, and direct communication with leadership to report field insights.

The ideal candidate should have experience in mechanical assembly and electrical schematics interpretation, and be capable of performing scheduled preventive maintenance. Strong customer communication skills are essential for addressing service calls effectively.

Qualifications

• Experience in mechanical assembly and wiring.
• Ability to interpret mechanical drawings and electrical schematics.
• Strong troubleshooting skills for issues related to robotics.

Responsibilities

• Assist in pre-installation site planning.
• Perform mechanical assembly, wiring, and configuration of robotic systems.
• Respond promptly to service calls and troubleshoot issues.

Skills

Mechanical assembly

Electrical schematics interpretation

Troubleshooting

Customer communication

Preventive maintenance

Job description

Field Service Engineer ensures that all service activities are methodical, accurate, and fully documented in MaintainX. This role directly contributes to customer satisfaction and our Net Promoter Score (NPS) by consistently doing the right thing for our customers. Field Service Engineers also serve as a key communication link between the customer and Robotics leadership, ensuring that field insights are captured and acted upon.

Responsibilities

• Assist in pre-installation site planning as directed by the Head of Field Operations (Sierra Dellay).
• Arrive onsite with all tools and equipment necessary for installation.
• Participate in the Robotics pre-install safety review with all install team members.
• Perform mechanical assembly, wiring, and configuration of robotic cells and safety systems.
• Ensure all work meets quality standards and site-specific requirements.
• Interpret mechanical drawings and electrical schematics to support accurate installation.
• Respond to service calls promptly and professionally, providing solutions that reflect a service-first culture.
• Perform scheduled preventive maintenance and emergency repairs to minimize downtime.
• Troubleshoot issues related to motion control, sensors, mechanical components, and system integration.
• Communicate service issues, customer concerns, and field observations directly to the Head of Field Operations.
• Report travel plans, current location, and site status to the Head of Field Operations or Field Service Lead, as directed.
• Maintain accurate service logs and customer records in MaintainX.