Field Quality Control Lead: Inspections, Compliance & Improvement

Leaf Home, LLC.; Town of Middleton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Leaf Home is seeking a Quality Control Field Specialist to oversee and improve quality across warehouse and field installation operations. You will own inspection frameworks, reporting, and corrective actions to ensure installations meet standards and safety requirements.

You will partner with Operations, Installation, and Sales leaders to reduce rework, improve installer performance, and drive consistent customer outcomes. Travel up to 50% across the US and Canada is expected.

Qualifications

• Associate’s degree or vocational education is required.
• 2–4 years of installation and/or quality control experience.
• Must have a valid driver’s license.
• Ability to conduct job site inspections, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Authorized to work in the country of employment without sponsorship.
• Proficient in Microsoft Office Suite.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and escape systemic issues proactively.

Skills

Analytical skills

Documentation skills

CRM proficiency

Microsoft Office proficiency

Independent judgment

Communication skills

Education

Associate’s degree or Vocational Education

Tools

CRM systems

Inspection tools

Reporting systems

Microsoft Office Suite

Job description

Leaf Home is seeking a Quality Control Field Specialist to oversee and improve quality across warehouse and field installation operations. You will own inspection frameworks, reporting, and corrective actions to ensure installations meet standards and safety requirements.

You will partner with Operations, Installation, and Sales leaders to reduce rework, improve installer performance, and drive consistent customer outcomes. Travel up to 50% across the US and Canada is expected.