Global Field Production Support Lead – Engineering

Teradyne Inc.; Plano (TX); On-site; USD 130,000 - 207,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Job summary

Teradyne's Global Customer Support team seeks a Field Production Support Team Lead in Plano, TX to guide Production Support Engineers across UltraFLEX, UltraFLEXplus, and Eagle Test Systems. This hands-on leadership role combines people management with technical support, customer engagement, and service delivery.

You will own KPIs, drive root-cause analysis, coordinate with worldwide accounts, and ensure timely resolutions while promoting standardized processes and knowledge sharing.

Qualifications

• Bachelor’s degree in electrical engineering or related technical field.
• 5+ years of experience supporting ATE systems in high-volume manufacturing.
• 5+ years of experience leading technical teams and managing priorities.
• Experience with escalation management and production-improvement activities.

Responsibilities

• Lead, coach, and develop Production Support Engineers.
• Own OSS commitments and value-added activities across accounts.
• Manage technical escalations with clear ownership and timely resolution.
• Monitor KPIs and drive corrective actions and continuous improvement.
• Lead problem-solving using 8D, RCA, 5-Why, and Six Sigma.
• Coordinate hardware, software, test applications, and tester-to-handler interfaces.
• Prepare and participate in customer business updates and satisfaction reviews.
• Support service-product opportunities with technical/operational information.

Skills

Leadership

Communication

Travel readiness

Escalation management

Education

Bachelor’s degree in electrical engineering

Tools

ATE platforms

Job description

Teradyne's Global Customer Support team seeks a Field Production Support Team Lead in Plano, TX to guide Production Support Engineers across UltraFLEX, UltraFLEXplus, and Eagle Test Systems. This hands-on leadership role combines people management with technical support, customer engagement, and service delivery.

You will own KPIs, drive root-cause analysis, coordinate with worldwide accounts, and ensure timely resolutions while promoting standardized processes and knowledge sharing.