Regional Customer Production Support Leader

Teradyne; Plano (TX); On-site; USD 135,000 - 215,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible Spending Accounts

Retirement savings plans

Life and disability insurance

Paid vacation and holidays

Tuition assistance

Job summary

Teradyne in the Dallas–Fort Worth/Austin area is seeking a Customer Support Production Manager to lead field production support teams across the region and to manage service delivery for UltraFLEX platforms and legacy ATE systems.

The role requires at least eight years in semiconductor capital equipment, five years of people management, strong budgeting skills, and on-site work at the Plano, TX office with ~30% travel. It offers growth within Teradyne's Global Customer Support leadership.

Qualifications

• Bachelor’s degree in electrical engineering, electronics engineering, physics, business, or a related field.
• Eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment.
• Five years of people-management experience including leading Team Leads, supervisors, or managers.
• Experience managing budgets and forecasts for regional financial performance.
• Experience with escalation management, service operations, and production-improvement activities.

Responsibilities

• Lead Field Production Support Team Leads and engineers across the region.
• Own regional OSS commitments and ensure high-quality delivery.
• Monitor KPIs, uptime, response/resolution time, CSAT, and drive improvements.
• Manage regional budget, forecasting, and cost of service.
• Collaborate with HR, Finance, and global teams to align regional execution with strategy.

Skills

Leadership

Budgeting

Escalation management

Communication

On-site work

Travel

Semiconductor domain

Service operations

Education

Bachelor’s degree in electrical/electronics engineering or related field

Job description

Teradyne in the Dallas–Fort Worth/Austin area is seeking a Customer Support Production Manager to lead field production support teams across the region and to manage service delivery for UltraFLEX platforms and legacy ATE systems.

The role requires at least eight years in semiconductor capital equipment, five years of people management, strong budgeting skills, and on-site work at the Plano, TX office with ~30% travel. It offers growth within Teradyne's Global Customer Support leadership.