Product Support Team Leader (GCS; Plano, TX)

Teradyne Inc.; Plano (TX); On-site; USD 130,000 - 207,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Job summary

Teradyne's Global Customer Support team seeks a Field Production Support Team Lead in Plano, TX to guide Production Support Engineers across UltraFLEX, UltraFLEXplus, and Eagle Test Systems. This hands-on leadership role combines people management with technical support, customer engagement, and service delivery.

You will own KPIs, drive root-cause analysis, coordinate with worldwide accounts, and ensure timely resolutions while promoting standardized processes and knowledge sharing.

Qualifications

• Bachelor’s degree in electrical engineering or related technical field.
• 5+ years of experience supporting ATE systems in high-volume manufacturing.
• 5+ years of experience leading technical teams and managing priorities.
• Experience with escalation management and production-improvement activities.

Responsibilities

• Lead, coach, and develop Production Support Engineers.
• Own OSS commitments and value-added activities across accounts.
• Manage technical escalations with clear ownership and timely resolution.
• Monitor KPIs and drive corrective actions and continuous improvement.
• Lead problem-solving using 8D, RCA, 5-Why, and Six Sigma.
• Coordinate hardware, software, test applications, and tester-to-handler interfaces.
• Prepare and participate in customer business updates and satisfaction reviews.
• Support service-product opportunities with technical/operational information.

Skills

Leadership

Communication

Travel readiness

Escalation management

Education

Bachelor’s degree in electrical engineering

Tools

ATE platforms

Job description

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Date: Oct 27, 2026

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.

Opportunity Overview

The Teradyne Global Customer Support team is hiring a Field Production Support Team Lead to lead a skilled team of Production Support Engineers supporting UltraFLEX, UltraFLEXplus, and Eagle Test Systems ATE platforms and test fixtures. This first-level managerial role combines people leadership with hands-on technical support, customer engagement, service delivery, and worldwide account coordination.

This role is based at the Plano, Texas office in the Dallas area, supporting local customers. You will lead the Production Support Engineer team that supports these customers.

In this role, you will:

• Lead, coach, and develop Production Support Engineers while aligning team skills and capacity with customer and business requirements.
• Own the execution and efficient delivery of Operation Support Service (OSS) commitments, including value-added activities, across assigned accounts and in alignment with worldwide account teams.
• Manage technical escalations through structured workflows, ensuring clear ownership, prioritization, action tracking, customer communication, and timely resolution.
• Monitor key production-support KPIs and system-performance data, identify gaps and trends, and drive corrective and continuous improvement actions to closure.
• Drive structured problem solving and continuous improvement using methodologies such as 8D, Root Cause Analysis (RCA), 5-Why, and Six Sigma, while promoting knowledge sharing and standard processes.
• Lead production-support activities involving hardware, software, test applications, Pass Checker Fail Device (PCFD) issues, production automation, and tester-to-handler or prober interfaces.
• Prepare for and participate in customer business updates and satisfaction reviews, clearly communicating performance, risks, priorities, and improvement actions.
• Support service-product opportunities by collecting and preparing technical and operational information for new or renewed service contracts.

What You’ll Gain:

• Leadership development and coaching as you grow as a people leader
• Opportunities to grow into broader leadership roles at Teradyne
• Exposure to worldwide account teams and leading semiconductor manufacturers
• A hands-on role that combines technical support with people leadership

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in electrical engineering, electronics engineering, physics, or a related technical field, or an electronics diploma with directly applicable experience.
• 5+ years of relevant experience supporting ATE systems in a high-volume manufacturing environment.
• 5+ years of experience leading technical teams, including developing team capability, setting priorities, and resolving scheduling or operational issues.
• Experience with escalation management, test-program debugging, program release and correlation, device-failure analysis, and production improvement activities.
• Strong written and verbal communication skills, sound judgment, customer focus, and the ability to work effectively with engineering, factory, sales, service, and customer stakeholders.
• Willingness and ability to travel approximately 30% of the time to support customer, team, and business needs.

Nice to Have:

• Hands-on experience supporting ATE platforms such as UltraFLEX, UltraFLEXplus, or Eagle Test Systems
• Training or certification in structured problem-solving methods such as 8D, RCA, 5-Why, or Six Sigma

This position is not eligible for visa sponsorship.

We are unable to provide relocation assistance for this position

Compensation:

The base salary range for this role is$129,500 to 207,200.This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan:

This job is eligible for discretionary bonus(es) based on financial performance.

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

Job Segment:

Six Sigma, Manager, Testing, Electronics Engineer, Electrical Engineering, Management, Technology, Engineering