Regional Production Support & Operations Leader

Teradyne; Austin (TX); On-site; USD 135,000 - 215,000; Full time

Job summary

Teradyne in Austin, TX is seeking a Customer Support Production Manager to lead the field production support team for UltraFLEX/UltraFLEXplus, translating customer priorities into staffing, service delivery, and improvement plans. Onboarding at the Austin office will happen for several quarters before relocation to another TX site.

You will manage budgets, KPIs, and cross-functional engagement with global teams, with travel about 30% and ongoing collaboration with Finance, HR, and engineering.

Qualifications

• Bachelor’s degree in EE, electronics, physics, business or related field.
• At least eight years of relevant ATE or semiconductor capital equipment experience.
• At least five years of people-management experience.
• Experience managing budgets and forecasts.
• Willingness to travel ~30% and work from the Austin office.

Responsibilities

• Lead Field Production Support Team Leads and engineers.
• Own regional OSS commitments and ensure high-quality delivery.
• Manage regional budget, staffing, and resource allocation.
• Build relationships with key customer stakeholders and participate in reviews.
• Coordinate with worldwide account teams and Sales/Marketing.

Skills

Leadership

Budgeting

Customer focus

Staff development

Escalation management

Communication skills

Travel 30%

On-site coordination

Education

Bachelor’s degree in electrical/electronics engineering, physics, business, or related field

Job description

Teradyne in Austin, TX is seeking a Customer Support Production Manager to lead the field production support team for UltraFLEX/UltraFLEXplus, translating customer priorities into staffing, service delivery, and improvement plans. Onboarding at the Austin office will happen for several quarters before relocation to another TX site.

You will manage budgets, KPIs, and cross-functional engagement with global teams, with travel about 30% and ongoing collaboration with Finance, HR, and engineering.