Regional Production Support Manager – Field Ops

Teradyne; Irvine (CA); On-site; USD 135,000 - 215,000; Full time

Benefits offered by this job

Health and well-being benefits

Paid vacation & holidays

Tuition assistance programs

On-site work at Irvine

Job summary

Teradyne in Irvine, CA seeks a Customer Support Production Manager Level 1 to lead Field Production Support Team Leads and engineers across multiple sites, ensuring high-quality service delivery for UltraFLEX platforms and legacy equipment. The role reports to US Operations and includes staffing, budgeting, and customer engagement responsibilities.

You will drive organizational leadership, service operations, and cross-functional collaboration with Global Customer Support, Finance, Sales, and

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Eight or more years of experience supporting ATE/semiconductor capital equipment.
• Five+ years of people-management experience.
• Experience managing budgets and forecasts for regional operations.
• Experience with escalation management, service operations, and production improvements.
• Strong written and verbal communication skills.
• Willingness to work on-site at Irvine, CA; travel ~30%.

Responsibilities

• Lead, coach, and develop Field Production Support Team Leads and engineers.
• Own regional OSS commitments and ensure high-quality service delivery.
• Monitor KPIs, uptime, response times, and drive improvements.
• Manage regional budget, opex, and headcount planning.
• Build and maintain relationships with customer stakeholders and cross-functional teams.

Skills

Leadership

Budget management

Escalation management

Communication

Travel readiness

Education

Bachelor's degree in electrical/electronics engineering or related field

Tools

Ticketing systems

Workflow tools

Financial planning tools

Job description

Teradyne in Irvine, CA seeks a Customer Support Production Manager Level 1 to lead Field Production Support Team Leads and engineers across multiple sites, ensuring high-quality service delivery for UltraFLEX platforms and legacy equipment. The role reports to US Operations and includes staffing, budgeting, and customer engagement responsibilities.

You will drive organizational leadership, service operations, and cross-functional collaboration with Global Customer Support, Finance, Sales, and