Global Field Operations Lead - Automotive Tech & Installations

UVeye Inc.; Seattle (WA); Presencial; USD 110.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Medical, Dental, Vision

Company 401k Match

20 PTO days, Company paid holidays

Career growth as we scale across theUS

Descripción de la vacante

UVeye Inc. in Seattle is seeking a Field Service Operations Leader to drive delivery, installation, and lifecycle service across Fleet, Rental, or Dealership verticals.

You will oversee planning, safety, quality, and capacity planning, while aligning with Sales and Implementation to translate commitments into executable plans. You will manage Field Service Engineers and installation partners, drive 80% utilization, monitor KPIs, and ensure on-time delivery and first-time fix rates.

Formación

• 5+ years leading field operations or service delivery.
• Experience managing distributed field teams.
• Experience in automotive or similar operations.
• Ability to lead cross-functional initiatives across Sales, CS, Implementation, and Operations.
• Proficiency with capacity planning, resource allocation, and forecasting.
• Strong understanding of KPIs and operational metrics.
• Experience with high-volume deployment, installation, or field service projects.
• Experience managing third-party vendors and partners.
• Proficiency with ERP/CRM/FSM systems to manage operations.
• Strong analytical and data-driven problem-solving skills.

Responsabilidades

• Ensure on-time delivery, installation, and lifecycle service.
• Oversee planning, resources, safety compliance, and quality for installations.
• Align with Sales/Implementation to translate commitments into plans.
• Manage Field Service Engineers and coordinators; optimize utilization.
• Oversee installation partners and vendors; monitor performance.
• Drive KPIs and OKRs; implement corrective actions as needed.

Conocimientos

Field Operations Leadership

Team Management

Cross-Functional Collaboration

Capacity Planning

Resource Allocation

Operational Forecasting

SLA / KPI Management

Vendor Management

ERP/CRM/FSM Systems

Data-Driven Decision Making

Communication

Travel Willingness

Educación

Bachelor's degree in Business, Engineering, or Supply Chain

PMP/Lean Six Sigma (plus)

Herramientas

ERP systems

CRM systems

FSM systems

Descripción del empleo

UVeye Inc. in Seattle is seeking a Field Service Operations Leader to drive delivery, installation, and lifecycle service across Fleet, Rental, or Dealership verticals.

You will oversee planning, safety, quality, and capacity planning, while aligning with Sales and Implementation to translate commitments into executable plans. You will manage Field Service Engineers and installation partners, drive 80% utilization, monitor KPIs, and ensure on-time delivery and first-time fix rates.