Vertical Operations Lead, Field Service & Delivery

UVeye Inc.; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

401k Match

Career growth opportunities

Job summary

UVeye Inc. is seeking a Vertical Operations Manager to lead delivery, installation, and lifecycle services for Fleet, Rental, or Dealership verticals.

You will ensure installations meet targeted timelines, manage cross-functional teams, and uphold quality across field operations. The role requires coordinating with Sales, Customer Success, and Operations to translate commitments into actionable plans, while focusing on efficiency and continuous improvement.

Qualifications

• 5+ years of experience leading field operations, service delivery, or technical operations teams.

Responsibilities

• Operational accountability for delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, Dealership).
• Delivery targets: 2 days for Rental/Dealership; 4 days for Fleet installations; ensure maintenance scope is clear and first-time right.
• Act as operational counterpart to Sales and Implementation; translate commitments into executable plans.
• Field Service Leadership: manage Field Service Engineers and Service Operations Coordinators; target 80% utilization.
• Vendor Oversight: monitor installation partners and contractors for cost, quality, execution.
• KPI & OKR Management: drive on-time delivery, first-time fix rates, and cost per install.

Skills

Field operations leadership

Cross-functional collaboration

Data-driven problem solving

Stakeholder management

Operational forecasting

Analytical skills

Communication skills

Travel readiness

Education

Bachelor’s degree in Business/Engineering/Supply Chain

PMP/Lean Six Sigma certification (plus)

Tools

ERP systems

CRM systems

FSM systems

Job description

UVeye Inc. is seeking a Vertical Operations Manager to lead delivery, installation, and lifecycle services for Fleet, Rental, or Dealership verticals.

You will ensure installations meet targeted timelines, manage cross-functional teams, and uphold quality across field operations. The role requires coordinating with Sales, Customer Success, and Operations to translate commitments into actionable plans, while focusing on efficiency and continuous improvement.