Global Export Documentation Specialist - On-Site

MSC Mediterranean Shipping Company SA; Chicago (IL); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance

Long-term disability

401K Plan

Flexible Spending Accounts

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Export Documentation Specialist to manage the export docs for assigned accounts, acting as the first point of contact for inquiries.

You will collaborate with data entry and logistics teams, update bills of lading, and ensure accuracy and timely responses, working five days a week in the office. The role offers comprehensive benefits including Health, Rx, Dental & Vision Insurance, Life Insurance, 401K and more.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• English: advanced.
• Strong attention to details.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.
• Ability to work under tight deadlines.
• Great team player.
• Knowledge of MS Excel with the ability to learn new software.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. preferred.

Responsibilities

• Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies.
• Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Presence required on-site 5 days per week
• Performs other duties as required.

Skills

Attention to detail

Time management

Customer service

Team player

MS Excel

English - advanced

Logistics knowledge

Education

Bachelor's degree or equivalent

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Export Documentation Specialist to manage the export docs for assigned accounts, acting as the first point of contact for inquiries.

You will collaborate with data entry and logistics teams, update bills of lading, and ensure accuracy and timely responses, working five days a week in the office. The role offers comprehensive benefits including Health, Rx, Dental & Vision Insurance, Life Insurance, 401K and more.