Global EUC Service Desk Lead

TechDigital Group; Allentown (Lehigh County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic professional to lead their End User Computing Management team. This role involves managing global teams, ensuring service delivery excellence, and fostering strong stakeholder relationships. You will be responsible for overseeing operations, driving continuous improvement, and enhancing client satisfaction. The ideal candidate is a tenacious problem solver with excellent communication skills and a knack for building rapport. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in a collaborative environment where your contributions will be recognized and rewarded.

Qualifications

• Strong experience in managing Global Teams and End User Computing.
• Ability to build relationships and engage proactively with clients.

Responsibilities

• Manage contracted services and ensure timely delivery to clients.
• Drive continuous improvement and maintain reporting systems.

Skills

End User Computing Management

Stakeholder Partnership

Problem Solving

Communication Skills

Negotiation Skills

Time Management

Relationship Building

Education

Technical certifications (ITIL/Prince 2)

Tools

Windows 7

Windows 10

MacOS

Office 365

SCCM Server/Client

AVD Operations

Job description

An established industry player is seeking a dynamic professional to lead their End User Computing Management team. This role involves managing global teams, ensuring service delivery excellence, and fostering strong stakeholder relationships. You will be responsible for overseeing operations, driving continuous improvement, and enhancing client satisfaction. The ideal candidate is a tenacious problem solver with excellent communication skills and a knack for building rapport. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in a collaborative environment where your contributions will be recognized and rewarded.