Director of Digital Workplace Services: End User Computing & Service Desk

Insight Global; Fort Lauderdale (FL); Hybrid; USD 130,872 - 137,760; Part time

Job summary

A leading staffing firm is seeking a Director of Digital Workplace Services in Fort Lauderdale to lead the strategy and execution for end-user computing technologies. Responsibilities include managing service desk operations, enhancing user experience, and ensuring compliance with IT governance standards. Candidates should have over 10 years in IT operations, with strong communication skills and experience in managing budgets. This is a hybrid role requiring in-office presence three days per week.

Qualifications

• 10+ years in IT operations, with 5+ years in EUC or service desk leadership.
• Experience managing budgets and vendor relationships.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead EUC strategy, including device management and security.
• Oversee service desk operations and performance metrics.
• Manage vendor contracts and technology budgets.

Skills

IT operations experience

EUC or service desk leadership

Strong communication skills

Stakeholder engagement

Budget management

Education

Bachelor's degree in relevant field

Master's degree in IT, Computer Science, or Business

Tools

Microsoft 365

Google Workspace

ITIL frameworks

Job description

Overview

The Director of Digital Workplace Services for End User Computing (EUC) and Service Desk leads the strategy and execution of digital workplace technologies. This role ensures employees have access to secure, reliable, and innovative tools while overseeing global service desk operations and driving continuous improvement.

Compensation

Base pay range: $95.00/hr - $100.00/hr

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Work Arrangement

Hybrid – 3 days per week in office

Responsibilities

• Lead EUC strategy, including device management, security, and modernization
• Oversee service desk operations, performance metrics, and support channels
• Collaborate with HR, Facilities, and Cybersecurity teams to enhance user experience
• Manage vendor contracts, procurement, and technology budgets
• Drive innovation and continuous improvement through feedback and analytics
• Ensure compliance with data protection and IT governance standards
• Communicate with senior leadership and represent IT in cross-functional initiatives

Must-Haves

• 10+ years in IT operations, with 5+ years in EUC or service desk leadership
• ITIL frameworks
• Endpoint security and compliance
• Cloud productivity platforms (e.g., Microsoft 365, Google Workspace)
• Strong communication and stakeholder engagement skills
• Experience managing budgets and vendor relationships

Plusses

• Master’s degree in IT, Computer Science, or Business
• Experience with accessibility and inclusive technology design
• Background in global or multi-site environments
• Familiarity with change management and user adoption strategies

Seniority level

• Director

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting