Global Enterprise Incident Leader

Global Payments Inc.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Global Payments Inc. is seeking an Enterprise Incident Manager Senior to lead the global incident program, ensuring rapid detection, assessment, and recovery of service disruptions affecting customers and revenue.

You will drive cross-functional resolution with technology, operations, product, and executive teams, build governance, and report on risk, resilience, and improvement initiatives to protect client experiences.

Qualifications

• Extensive experience leading enterprise incident management and major incident response.
• Strong governance, risk, and compliance awareness in payments environments.
• Deep knowledge of ITIL, Change Management, and problem management.
• Ability to influence executives and coordinate cross-functional teams.

Responsibilities

• Lead the Enterprise Incident Management function across the organization.
• Oversee end-to-end incident lifecycle from detection to resolution.
• Coordinate cross-functional response during business-critical incidents.
• Develop executive reporting and dashboards to inform risk decisions.
• Drive continuous improvement and post-incident reviews.

Skills

Incident Management

Major Incident Experience

Leadership

ITIL Principles

Operational Resilience

Education

Bachelor's Degree in Computer Science, Information Systems, or related field

Advanced qualifications in operational resilience or IT service management

Tools

ITIL

Governance Frameworks

Job description

Global Payments Inc. is seeking an Enterprise Incident Manager Senior to lead the global incident program, ensuring rapid detection, assessment, and recovery of service disruptions affecting customers and revenue.

You will drive cross-functional resolution with technology, operations, product, and executive teams, build governance, and report on risk, resilience, and improvement initiatives to protect client experiences.