Senior Global Enterprise Incident Leader

Global Payments Inc.; Atlanta (GA); On-site; USD 140,000 - 200,000; Full time

Job summary

Global Payments Inc. seeks an Enterprise Incident Manager Senior to lead the enterprise incident management function, coordinating across technology, operations, product and leadership.

You will drive end-to-end incident lifecycle, determine severity, and ensure effective escalation and governance during business-critical events. You will engage with strategic clients and senior stakeholders, overseeing post-incident reviews, RCA, and remediation actions to minimize disruption and protect the

Qualifications

• Extensive incident management or major incident response experience.
• Strong governance, risk, and compliance awareness.
• Proven ability to influence executives during critical incidents.

Responsibilities

• Lead enterprise incident management across the organization, coordinating across functions.
• Oversee end-to-end incident lifecycle from detection to resolution.
• Escalate severity and engage executives as needed for major incidents.
• Coordinate with business, operations, tech, product and leadership during incidents.
• Provide timely, audience-appropriate communications to stakeholders.
• Identify systemic risks and drive resilience and continuous improvement.

Skills

Enterprise Incident Mgmt

Crisis Management

ITIL

Executive Stakeholders

Incident Command & Communications

Root Cause Analysis

Education

Bachelor's Degree in CS/IS/Related

Job description

Global Payments Inc. seeks an Enterprise Incident Manager Senior to lead the enterprise incident management function, coordinating across technology, operations, product and leadership.

You will drive end-to-end incident lifecycle, determine severity, and ensure effective escalation and governance during business-critical events. You will engage with strategic clients and senior stakeholders, overseeing post-incident reviews, RCA, and remediation actions to minimize disruption and protect the